on 15-09-2011 02:28 PM
I recently wrote about how I had Sky+ installed but was getting the error message "no satellite signal being received". I had an engineer out today who tested my system (I live in flats) and he says i am getting signal now. The engineer then left and told me to call Sky and activate the card (which I had already done 3 weeks ago when the box was put in).
So the error message has changed from no satellite signal being receive to activate card. I called Sky and they activated the card but i still get the same message. However I do get channel 501, 502 and some other news channels.
The Sky operator ran through systems testing again and he left it by saying that its my satellite signal still even though the screen says it is my card and the engineer says I am getting a signal. I asked Sky to then cancel my account as I was angry and confused.
I would love to not have to cancel but I don't understand what is wrong with my box? Can anyone help?
Incidentally we also opted for ESPN and that channel says to contact your braodcaster.
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on 15-09-2011 02:32 PM
on 15-09-2011 02:32 PM
on 15-09-2011 02:42 PM
Thanks Skytime. So if there message coming up says it is the card then it definately won't be the sattelite?
I do get the message no satellite signal for Channels 1,2,3 and 4 - there is no channel 5 but then the channels after that get the message about the card not authorised.
on 15-09-2011 02:45 PM
on 15-09-2011 05:12 PM
If you are on a single feed in your flat, the activation signal may not reach your box if it is actually being used at the time the signal is sent out. On a twin feed, the second tuner in the digibox receives commands from Sky on the Default Transponder, even as the box is being used to watch Sky channels. If your box is in Single Feed Mode, and being used when the commands are sent out, your viewing card cannot be updated, as the only tuner available is being used already.
When you speak to Sky later, make sure the box is in standby mode, that way there's a chance the card can be updated.
Aside from that, you may also have a communal system fault from what you say. Does anybody else in the building have similar issues with 'No Satellite Signal' messages?