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Graduate
decoysa
Posts: 20
Registered: ‎16-03-2012

Sky Sports F1 App : Camera Option Greyed Out

So i have a sky go monthly account and have just signed in to the newly updated sky sports f1 app on my Ipad 1 expecting to be able to view the various camera views but the option is greyed out for some reason. the standings and twitter options are are both active.

 

Also, if i click "watch live" in the app i can see all the sky sports channels apart from Sky F1.

 

Why is this ? Anyone able to help ?

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Community Coordinator
Robert
Posts: 7,723
Registered: ‎08-12-2010

Re: Sky Sports F1 App : Camera Option Greyed Out

Hi decoysa, 

 

Certain features for F1™ covergage on the Sky Sports News for iPad app will only be available to Sky TV customers, if you are a Sky Go Monthly Ticket customer certain options will appear greyed out or disabled.

 

You will be able to watch Sky Sports F1™ through the Sky Go app with the Sky Go Monthly Ticket but not through the Sky Sports News for iPad app unless you are a Sky TV customer with the relevant subscriptions.

 

I hope this helps.

Robert
Community Coordinator
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Graduate
decoysa
Posts: 20
Registered: ‎16-03-2012

Re: Sky Sports F1 App : Camera Option Greyed Out

Yeah already worked this out, just another case of sky go customers getting screwed like the second class customers that we seem to be... £49 a month for limited channels, militant device registration rules and no cool features like racecontrol. Good to know sky cares about us..
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Getting There
cpaterson
Posts: 1
Registered: ‎18-03-2012

Re: Sky Sports F1 App : Camera Option Greyed Out

Came here to ask the same thing... I have to use the Monthly Ticket option since my flat can't have a Sky dish, so it's really disappointing to find I won't get the camera control of normal Sky users despite paying the same.
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Getting There
JohnCH
Posts: 2
Registered: ‎18-03-2012

Re: Sky Sports F1 App : Camera Option Greyed Out

During the Australian GP today I was unable to access most of the options. They had worked during Qualifying on the same device in the same room of the house.

I am a subscriber to Sky+HD.

Was there some problem with your system or should I look at mine?

 

John

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Retired Staff Member
GregorA
Posts: 9,518
Registered: ‎21-03-2011

Re: Sky Sports F1 App : Camera Option Greyed Out

Hi JohnCH,

 

Were you receiving any error messages when you tried to view these options on the app?

 

Regards.

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Retired Staff Member
GregorA
Posts: 9,518
Registered: ‎21-03-2011

Re: Sky Sports F1 App : Camera Option Greyed Out

Hi cpaterson,

 

Welcome to the Sky help Forum!

 

I do apologise if this has caused any inconvenience for you and if there is anything we can help with, let us know.

 

Regards.

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Getting There
JohnCH
Posts: 2
Registered: ‎18-03-2012

Re: Sky Sports F1 App : Camera Option Greyed Out

No, just a black screen where the image should have been.

 

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