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09-11-2011 10:35 AM
If you live in a flat, and have a communal dish you'll need to speak to the building management company, or the residents association. Fee could be anything but probably around £100, assuming it's feasible.
If it's your own dish, Sky will do it for you - their normal callout fee is £65.
Or if you don't mind climbing up to the dish, you could do it yourself. You'll need a length of coax cable, and an F-connector for each end of the cable (and a replacement LNB which is the bit on the arm, in the unlikely event that yours doesn't have two or more outputs)
16-11-2011 06:07 PM
I have just "upgraded" to a sky HD box and I am furious that no-one from sky explained that I would not be able to record two programmes at once due to the fact that I can only use a single feed due to not having a cable feed from the old disk!!! Why the hell isnt this stated before customers place their order???? Especially as so many customers are effected by this! My old box worked fine, I could tape two programmes which now I cant do this and it addition from reading these forums because of the single feed I am unable to get sky anytime either, which was the whole point of upgrading!Some upgrade eh????How can I get around this other than paying your astronomical fees for an engineer to visit???? Maybe cancel and go with Virgin, that seems the best option
16-11-2011 06:20 PM
I wish I could welcome you to the forum under better circumstances
Can you confirm if you have upgraded to a SkyHD box or a Sky+HD box (this box has the recording functionality)?
You mention with your previous Sky+ box you were able to record 2 programmes, which would indicate that you have 2 feeds coming into your property, so if you have upgraded to Sky+HD you will still have the ability to do this.
I look forward to your reply.
16-11-2011 07:32 PM
My old box worked fine, I could tape two programmes which now I cant do this and it addition from reading these forums because of the single feed I am unable to get sky anytime either, which was the whole point of upgrading!
If you could record two programmes simultaneously before, you must unquestionably have had two feeds from the dish. Make sure they're both connected to your new box.
Check that single feed mode has not been set, as this will prevent you from recording two programmes at the same time.
Check that you have a signal from each satellite feed.
Sky would not, of course, know whether you have one satellite feed or two, and would not therefore know to prompt you accordingly, any more than they would about any other feature of the Sky box, particularly when the vast majority of users have two feeds. It's up to you as a purchaser to make sure you know what you're buying.
13-02-2013 03:13 PM - last edited: 13-02-2013 03:14 PM
Can you watch a program whilst it is recording and later view the program ?
You can watch a programmes whilst it's recording and it still goes into your planner for viewing again later.
30-03-2013 10:19 PM
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