Sky Planner playback fault

Posts: 4
Post 1 of 5

Sky Planner playback fault

I have a Sky + box.  Play back of recorded programmes has stopped working.  Initially picture would freeze and then restart several seconds later now it will not play at all.  I have tried a rebuild but this has not worked.  Is this a fatal hard drive problem or is there a simple alternative fix I can try?

All Replies
Executive Producer
Posts: 11,105
Post 2 of 5

Re: Sky Planner playback fault

It's possible,but try this and see how you get on.


1. Power the box off at the mains power supply.

3. Locate the backup button on the front/top of the box.

4. Press and hold in the Backup button, and while doing this switch the box back on at the mains supply.

5. Continue to hold the Backup button after you have powered on, you should see within 60 seconds 3 more lights come on the front of the box? At this stage you can release the Backup button.

6. If you have 4 lights lit, it means the box is going through the forced download procedure. Leave for 15 minutes then try to see if your Issue is resolved.


If that fails then the next step will be a front panel reset (This will reformat the hard drive losing all saved recordings):


1. Power the box off at the mains power supply.

2. Locate the left and right arrow buttons either side of the select button on the front/top of the box.

3. Press and hold both the left and right arrow buttons in together, and while holding power the box back on and continue to hold the buttons after the red light comes back on.

4. Continue to hold the buttons, you should see within 60 seconds, the blue/green circle light in the centre of the box light up a full circle.

5. Let go the buttons then press select button on the box twice.

6. You should see the blue/green circle light moving anti-clockwise and the record and play lights in the centre flashing on/off.

7. Once the lights go off, the box will have rebooted and you will now only have the red standby light lit on the box.

8. If you can now wait 2 minutes before switching the box back on from standby to see if the fault has resolved

Posts: 4
Post 3 of 5

Re: Sky Planner playback fault

Many thanks will give this a go.  Will let you know if it works.

Posts: 4
Post 4 of 5

Re: Sky Planner playback fault

First option did not work, however the second option does appear to have worked.  Meant wiping everything previously recorded but last nights recorded programmes were fine with none of the previous problems.


Many thanks for your assistance.

Posts: 7,551
Post 5 of 5

Re: Sky Planner playback fault

Hi Simboandjan,


Thank you for coming back to the forum and letting me know that the problem has been resolved. I hope that your feedback will help others who may have this enquiry.



Community Coordinator
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