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Occasional Visitor
Mike+JG
Posts: 1
Registered: ‎19-01-2013

Sky On Demand Set Up

Trying to set up On Demand. System recognises my wifi network but sows 'Fail' against 'Local' and 'Service' connections. Tried Sky Help but no response to my three emails this week! Any steers?

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Community Coordinator
Tricia07
Posts: 5,724
Registered: ‎20-12-2010

Re: Sky On Demand Set Up

Hi Mike+JG,

 

If you are having issues trying to connect to a Local Service with your wireless connection try re-setting your router again and follow the troubleshooting steps if you have a Sky broadband set up.

 

If you are using another IPS provider try the following link, if this dose not help you may need to contact your broadband provider to change the wireless settings.

 

Please keeps us posted on how you get on and Welcome to the Sky Forum.

Tricia07
Community Coordinator
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Occasional Visitor
elainejohnson
Posts: 1
Registered: ‎06-04-2013

Re: Sky On Demand Set Up

on demand set up connect sky box to broardband router

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Community Manager
Erinn-R
Posts: 1,089
Registered: ‎05-11-2012

Re: Sky On Demand Set Up

Hi Mike+JG,

 

Thank you for your post.

 

I am sorry to hear that you are having difficulty in setting up your On Demand service. We have created a help article to give a step by step guide to set up which you can find here.

 

Also we have identified an issue which is affecting some Customers who are connecting to On Demand through a 3rd party Broadband service. If you are connecting through an ISP other than Sky Broadband you may require to amend your internet settings to receive On Demand. A guide to this can be found here

 

Thanks

Erinn
Community Manager
Forum Help http://helpforum.sky.com/t5/help/faqpage
Sky Help Centre http://www.sky.com/help

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