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02-03-2012 10:01 AM
03-03-2012 08:50 AM
03-03-2012 08:58 AM
Boxes can run warm however if they run as hot as you have said, the next step would be a service call to replace the system for you. You mentioned that the service call would be at a cost, this is suggesting that you are outwith warranty. There are a few options for you in this case:
03-03-2012 03:28 PM
Thanks for posting back quickly. Yes my box is just outside 12 months warranty but my HD subscription has a while to run before expiry but to be honest with a product that has this fault and other known faults as posted on this and other forums then I dont really think the product is fit for purpose!
Nothing else gets hot like this and the reason people purchase the 1TB boxes is to store more recordings. A change out of box will lose all my recordings and without any 21st century way of copying them over (scart to scart is not really the pinnacle of technology) it is a loss of recordings which I have paid a subscription to use! Not to mention the time spent doing it all in real time.
The underlying fault here is that the box does have an issue, whether it is manufactured by Amstrad or Sky the fact remains there are alot of people with units that run hot. Now, define hot? One persons warm might be another's hot and vice versa but in essence, anybody remarking about the heat has a genuine reason they have mentioned it.
If I went for another 1TB unit then that would be the same, as I am unaware of any change in manufacturing process and components since the original build spec. Coupled with the fact that all units are running the same software I see no benefit in that.
In my case, I paid £249 for my unit and to be honest I am disappointed. I consider it a safety flaw and my only real satisfactory conclusion would be to enable a cancellation to be placed on my account without charge, or indeed a nominal "admin" fee.
05-03-2012 08:43 AM
Our boxes can run warm and they will be different temperatures in different homes (as not every home is set up the same), we do test our boxes to make sure that the run correctly. However, if the box is that hot you are unable to touch it or are concerned about the heat, a service call/upgrade would be offered.
05-03-2012 11:28 AM
I am sorry, but have you not read my post in which you are replying to?
I stated there that one persons hot is anothers warm, that is not in dispute! What is fact is that others are reporting this issue, both on this and other forums and you want ME to pay for a service call to replace a box that cost £249 a little over 12 months ago!
Your colleagues wanted me to pay for a service call to sort out a sluggish box which I believe is linked to this overheating! I am sorry but Sky customers are not a cashpoint for you to constantly draw upon.
05-03-2012 07:24 PM
I am having the same issue, the card is all brown and burnt. I phoned sky and they said I need to buy a new box, they asked me to do a few things which resolved the issue for a few weeks but i't starting to happen again.
Model Number R003.047.25.00P
Ver No: 4F3006
06-03-2012 04:29 PM
You mention you contacted us and this was sorted for a few weeks. What process was it the advisor took you through to resolve the issue?
Is the card a brown colour over the chip, or does the card look burnt all over?
20-06-2012 02:52 PM
Reference over heating Amstrad DRX 780. Our Sky box is Model DRX 780 UK.
First after about 1 hour our box freezes to a still black and white picture, sound ok , if box switched off then on again the picture is still black and white but now it’s a moving picture . At this point the top and bottom and sides of box get very hot.
My solution to over Heating Problem was to switch both fans on permanently, I know this it not ideal as fan will not last for ever, but alternative would be to buy new sky box
. As on other posts I have never heard fans run this may be software problem or missing component etc.
Now the modification
( Only attempt this if you have electronic/ electrical knowledge)
1) Make sure box is disconnected from main supply
2) To remove Case turn upside down and remove the six screws 3 either side and the one on the rear at the top of the box
3) slightly lift the three black tabs on under side at the front of the case, gently prize the black case forward so there is around 6 to 10 mm gap then gently manipulate side panel to release side latches, the case should then slide off.
4) with the case removed , unscrew the 5 screws holding the disk drive in place.
With component side up disc drive top left , remove three screw on side of box and the two screws inside. Gently lift disk drive clear over front of box . There is no need to disconnect the cables .
5) There are two fans one below disc drive the other on side of box .
6) If you look at the Printed circuit board, close to the bottom fan, there is a large black transistor soldered flat to the board. It has three legs at the bottom each leg is about 1.5mm wide, the top of the device has a tab soldered to printed circuit board the device is about 3 x 5 mm.
With the big solder tab facing away from you an the three legs of the transistor towards you ( Back of the box should be facing you) solder a 100k ¼ watt resistor across the two transistor legs i.e. middle leg to left leg this should turn this device on and both fans should run,
7) Clip volt meter negative to case of sky box , set meter to measure up to 20 Volts
Plug in power lead turn on power at wall socket fans should now be on i.e. in standby.
Put positive meter lead to red lead on fan connector it should read around 12 Volts.
8) ff voltage to low i.e. less than 8 volts decrease resistor value from 100k to 82k . If voltage to high i.e. 13 volts increase value to 120k.
Please Note if dimensions of transistor size a bit out its due to deciding to do this post after having reassembled Sky Box
After this Modification the box runs very cool I hope This Helps
20-06-2012 03:02 PM
27-09-2012 10:42 AM
27-09-2012 10:57 AM
27-09-2012 11:17 AM
Discolouration of the viewing card is, in the vast majority of cases, nothing to do with overheating or burning. It's just the glue which hold the card laminates together turning brown under the moderate warmth inside the box. It does look like a scorch mark but it's just discolouration. I don't remember seeing any reports of Sky boxes catching fire, thankfully.
16-10-2012 06:01 PM
As you can see, the burn mark is quite clearly in line with the chip. This is not 'glue' related, but the chip in the card over-heating. These chips were not designed for this continued use, they were designed for credit cards.
The issue is due to the chip not having a heat sink to allow the heat generated, to disipate.
(An example of this would be a computer processor that is constantly being used and requires a heat sink to stop it from overheating.)
A solution to this would require the top of the chip, which is currently hidden inside the plastic card, to have a metal cover which would be visable on the top of the card, that could make contact with a heat sink inside the box, when the card is inserted.
The 'glue' excuse is what I was told bey the helpdesk 'assistant' when I called to explain what had happened to my card. The type of glue used to attach these cards to their letters is the same type used by banks for credit cards. It peals of both the card and the letter, leaving no trace on either and is attached to the middle of the card, not the top.
Sky need to accept that there is a deffinate design flaw with using these types of cards and resolve it quickly, before something serious happens.
Before anyone tries to lecture me on heat distribution, etc. I work in the IT industry and deal with chips and herat sinks on a daily basis.
I have written to Sky's helpdesk with a request for a reassuring response regarding this design flaw and should I not get one, I will start looking at who I can take this issue to next.