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Member
pommy02
Posts: 6
Registered: ‎08-08-2011
Accepted Solution

Sky Go sound out of sync

On downloaded programmes the sound and picture is out of sync. This is highly annoying. Does anyone know how this can be fixed?
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Community Coordinator
Robert
Posts: 7,723
Registered: ‎08-12-2010

Re: Sky Go sound out of sync

Hi pommy02, 

 

Can you tell us if this is happening for Live TV as well or just downloaded programmes?


I'd recommend checking your computer meets the System Requirements and trying our Silverlight Optimimisation Tool to see if enabling or disabling Hardware Acceleration helps clear the issue.

Robert
Community Coordinator
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Member
pommy02
Posts: 6
Registered: ‎08-08-2011

Re: Sky Go sound out of sync

live tv is ok in small screen.  if its in full screen then it goes out of sync.  On demand is the same either way.  System requirements are fine and i enabled hardware acceleration and its still the same

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Community Coordinator
Malcolm-M
Posts: 8,480
Registered: ‎21-10-2010

Re: Sky Go sound out of sync

Hi pommy02, is it on demand content you have downloaded to your PC or are you streaming? If it's on streaming only what is your connection speed and does it happen using an alternate browser?

 

Do you have more than one audio device on your PC (HDMI, on board sound, discrete sound card) so that you could test whether it's just an issue with one device?

Malcolm-M
Community Coordinator
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Member
pommy02
Posts: 6
Registered: ‎08-08-2011

Re: Sky Go sound out of sync

Ive worked out that it is all content when it is full screen.  When small it is fine.  Only one audio device.

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Community Coordinator
Malcolm-M
Posts: 8,480
Registered: ‎21-10-2010

Re: Sky Go sound out of sync

Thanks pommy02, has anyone else in the community seen this problem specific to full screen? I'll try to test it myself.

Malcolm-M
Community Coordinator
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Occasional Visitor
Mat+Bowden
Posts: 1
Registered: ‎11-08-2011

Re: Sky Go sound out of sync

Yeah, me :smileysad:

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Occasional Visitor
Brokenweston
Posts: 1
Registered: ‎04-09-2011

Re: Sky Go sound out of sync

I have the same problem....running on xbox and have 10mb broadband
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Community Coordinator
Robert
Posts: 7,723
Registered: ‎08-12-2010

Re: Sky Go sound out of sync

Hi Brokenweston, 


Can you tell us if this is affecting all channels you try to watch on Sky Go through your XBOX?

Robert
Community Coordinator
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Occasional Visitor
Richard2012
Posts: 1
Registered: ‎07-09-2011

Re: Sky Go sound out of sync

I have the same issue on my Dell XPS laptop with downloaded content (I was trying to catch up on Strikeback last night). This is my 64-bit gaming machine so it should be up to spec.

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Community Coordinator
Robert
Posts: 7,723
Registered: ‎08-12-2010

Re: Sky Go sound out of sync

Hi Richard2012, 

 

Can you tell us if you have Hardware Aceleration enabled for Microsoft Silverlight by running our Silverlight Optimisation Tool on the Sky Go website?

 

Let us know if this helps.


Thanks,

Robert
Community Coordinator
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Occasional Visitor
Headie
Posts: 1
Registered: ‎27-07-2012

Re: Sky Go sound out of sync

Content downloaded in advanced watched offline or online goes out of sync whether harware acceleration option choosen or not.  Minimise maximise makes a little diff, but generally totally useless if you want to watch content full screen.

 

Main issue is that for some reason silverlight is grabbing full processing power.  Nothing else running except normal windows bloat and processor is about 5 - 10 %........run Sky Go suddenly 100% and picture is all jumpy.

 

Doing my head in.

 

 

Cheers

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Occasional Visitor
diddycriddy
Posts: 1
Registered: ‎15-02-2013

Re: Sky Go sound out of sync

Hi

 

I have exactly the same problem with downloaded programs.  Silverlight takes all the processing power causing it to constantly hit 100% in task manager.  Incredibly irritating.  Watching in full screen is impossible and even in small screen the audio goes out of sync eventually and the picture skips.

 

Any help greatly appreciated.

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