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Runner
Posts: 3
Joined: ‎18-02-2013
Accepted Solution

Sky Go not working on PC

Can anybody help - installed desktop app.... not worked. Uninstalled both app and silverlight and still the same. Accepts sign in but will not stream tv... any suggestions?

 

Error message: Apologies, this has been interrupted due to an error. Please click play to resume watching.[t:6013 / c:4110]

Oracle
Posts: 54,932
Joined: ‎27-10-2010

Re: Sky Go not working on PC

Login to Sky Go and click 'Watch live TV' from the home page. It will attempt to show Sky News and fail with the error [t6013-c1501].

2. Right click on the error and you should see the Menu option 'Silverlight'. Select this and a dialog should appear. Click the 'Application Storage' tab and delete any entry that relates to sky go. Click OK to close the dialog.

3. Close the browser (if you don't the next bit will fail as it will be using the file you need to rename).

4. Open explorer and navigate to the folder C:\ProgramData\Microsoft\PlayReady

Note: This folder might be hidden on your PC, if so in explorer select Organize->Folder and Search Options->View->Show hidden files and folders and click OK.

5. Rename the file mspr.hds to mspr.hds.OLD

Note: Don't rename/delete the folder C:\ProgramData\Microsoft\PlayReady or you will get the error [t6000-c1501]. The folder must exist in order for the new file to be created by Silverlight.

6. Log back into Sky Go and click 'Watch live TV', this time you should see a message saying something like downloading security components.
__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.

View solution in original post


All Replies
Oracle
Posts: 54,932
Joined: ‎27-10-2010

Re: Sky Go not working on PC

Login to Sky Go and click 'Watch live TV' from the home page. It will attempt to show Sky News and fail with the error [t6013-c1501].

2. Right click on the error and you should see the Menu option 'Silverlight'. Select this and a dialog should appear. Click the 'Application Storage' tab and delete any entry that relates to sky go. Click OK to close the dialog.

3. Close the browser (if you don't the next bit will fail as it will be using the file you need to rename).

4. Open explorer and navigate to the folder C:\ProgramData\Microsoft\PlayReady

Note: This folder might be hidden on your PC, if so in explorer select Organize->Folder and Search Options->View->Show hidden files and folders and click OK.

5. Rename the file mspr.hds to mspr.hds.OLD

Note: Don't rename/delete the folder C:\ProgramData\Microsoft\PlayReady or you will get the error [t6000-c1501]. The folder must exist in order for the new file to be created by Silverlight.

6. Log back into Sky Go and click 'Watch live TV', this time you should see a message saying something like downloading security components.
__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Runner
Posts: 3
Joined: ‎18-02-2013

Re: Sky Go not working on PC

Hi - Worked a treat!!!!

Thank you soooo much for your help...

Runner
Posts: 1
Joined: ‎06-03-2013

Re: Sky Go not working on PC

thankyou worked straight away after following your instructions. wish i'd seen this earlier spent half a night pulling my hair out.
Runner
Posts: 1
Joined: ‎09-03-2013

Re: Sky Go not working on PC

Cheers Caesarome worked perfectly.

Staff
Posts: 5,857
Joined: ‎20-12-2010

Re: Sky Go not working on PC

[ Edited ]

Hi All,

 

I can see a lot of people have thanked ceasarome for his help but how about some Kudos for him?

 

Check this link on how the Sky Forum works so everyone gets the help and thank you they deserve.Smiley Wink