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Sky Go not working? Error t:6038 / c:4110

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Camera Assistant
Posts: 229
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Sky Go not working? Error t:6038 / c:4110

Anybody any ideas?

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Oracle
Posts: 60,011
Post 6 of 23
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Re: Sky Go not working? Error t:6038 / c:4110

Hopefully this will fix it:

 

1.Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.
2.Click on the Application Storage tab.
3.Ensure the box is checked to Enable Application Storage at the bottom of the window.
4.Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.
5.Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback.

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Boom Operator
Posts: 13
Post 2 of 23
7,355 Views

Re: Sky Go not working? Error t:6038 / c:4110

I've got the same. I'm using Chrome, gonna try IE. What are you using?

Boom Operator
Posts: 13
Post 3 of 23
7,351 Views

Re: Sky Go not working? Error t:6038 / c:4110

I've tried IE with the same message. I have checked Adobe and Java etc, but all up to date. This is what we pay for....Smiley Mad

Runner
Posts: 1
Post 4 of 23
7,350 Views

Re: Sky Go not working? Error t:6038 / c:4110

yes same here ...trying to watch sky sports 1

 

Camera Assistant
Posts: 229
Post 5 of 23
7,345 Views

Re: Sky Go not working? Error t:6038 / c:4110

I`ve also tried chrome and IE, and am also trying to watch the derby! Really annoys me that this is why we pay SKY the money to watch these things and CAN`T!

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Oracle
Posts: 60,011
Post 6 of 23
8,133 Views

Re: Sky Go not working? Error t:6038 / c:4110

Hopefully this will fix it:

 

1.Open Microsoft Silverlight by going to the Start Menu > All Programs > Microsoft Silverlight.
2.Click on the Application Storage tab.
3.Ensure the box is checked to Enable Application Storage at the bottom of the window.
4.Select any entries in the window that mention Sky, Sky Go or Sky Player and hit the delete button to remove these entries.
5.Click on the Playback tab and ensure the box is checked to Enable download and updates to components required for protected content playback.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Camera Assistant
Posts: 229
Post 7 of 23
7,331 Views

Re: Sky Go not working? Error t:6038 / c:4110

You`re the man!!!  Smiley Very Happy

New Viewer
Posts: 1
Post 8 of 23
7,319 Views

Re: Sky Go not working? Error t:6038 / c:4110

You Hero!! Cheers man Smiley Very Happy

Runner
Posts: 1
Post 9 of 23
6,837 Views

Re: Sky Go not working? Error t:6038 / c:4110

I did this and it still hasn't worked Smiley Sad It came up with error c:1E10 ???

Staff
Posts: 3,656
Post 10 of 23
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Re: Sky Go not working? Error t:6038 / c:4110

Sorry to hear that the steps Caesarome posted haven't helped with this 27Toyah, hopefully I'll be able to help with this Smiley Happy

 

Give the steps within our Sky Go Knowledge Article a go as they should help get this issue resolved.

 

Once you've followed these steps, reboot your PC before trying to access Sky Go again.

 

Please come back to us and let me know how you get on with this and if these steps don't help, I'll look in to this further for you.

 

Thanks,

 

Runner
Posts: 4
Post 11 of 23
5,905 Views

Re: Sky Go not working? Error t:6038 / c:4110

That did it for me, Thankyou.

Runner
Posts: 2
Post 12 of 23
5,881 Views

Re: Sky Go not working? Error t:6038 / c:4110

Thanks, that worked straight away

New Viewer
Posts: 1
Post 13 of 23
5,843 Views

Re: Sky Go not working? Error t:6038 / c:4110

Thank you, very helpful. It worked

Retired Staff Member
Posts: 3,055
Post 14 of 23
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Re: Sky Go not working? Error t:6038 / c:4110

Hey foxy69, Rees56, Cpap,

 

Thank you for letting us know that the steps suggested have helped Smiley Happy

 

If we can be of any further help in the future please do not hesitate to get in touch.

 

Thanks 

Viewer
Posts: 1
Post 15 of 23
5,682 Views

Re: Sky Go not working? Error t:6038 / c:4110

worked for me too, happy bunny!

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