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Occasional Visitor
wyvo
Posts: 4
Registered: ‎25-05-2012

Sky Go error [t6038-c1501]

Ive been getting this error for a couple weeks now, any1 got any advice???

 

 

Thanks

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Occasional Visitor
joeloak
Posts: 1
Registered: ‎25-05-2012

Re: Sky Go error [t6038-c1501]

Its Microsoft Silverlight that is affecting it. Open it from start -> go to application storage -> delete anything that mentions sky or sky go -> ensure enable application storage is checked -> go to playback -> ensure enable download and updates is checked -> try Sky Go again!

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Retired Staff Member
GRF4784
Posts: 3,721
Registered: ‎18-03-2011

Re: Sky Go error [t6038-c1501]

Hi wyvo,

 

Can you tell me if the advice that joeloak has given fixed the issue you're having?

 

Please come back and let us know.

 

Many Thanks,

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Occasional Visitor
Doran
Posts: 1
Registered: ‎28-05-2012

Re: Sky Go error [t6038-c1501]

Would just like to add I also had the error wyvo was experiencing. The advice given by joeloak was perfect and fixed my issue.

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Occasional Visitor
Morphsm8
Posts: 1
Registered: ‎28-05-2012

Re: Sky Go error [t6038-c1501]

Thanks joeloak!

 

For a horrid 5 minutes there I thought I wouldn't be able to watch the cricket!  

Gaw'd bless ya!

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Occasional Visitor
Morby90
Posts: 5
Registered: ‎28-05-2012

Re: Sky Go error [t6038-c1501]

Hitting the same issue here today, and deleting silverlight stuff hasn't fixed it :-(

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Super User
caesarome
Posts: 42,665
Registered: ‎27-10-2010

Re: Sky Go error [t6038-c1501]

After deleting those enteries try rebooting your computer. If you have tried to use Sky Go again then you might need to go back and delete any again before rebooting.

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Occasional Visitor
Morby90
Posts: 5
Registered: ‎28-05-2012

Re: Sky Go error [t6038-c1501]

Afraid I already tried deleting the silverlight stuff and rebooting before logging back in :-(

 

On upside, just under 2 weeks to solve this before Friday F1 practise :-P What else can I try?

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Super User
caesarome
Posts: 42,665
Registered: ‎27-10-2010

Re: Sky Go error [t6038-c1501]

You could try unistalling Silverlight via your control pannel, then rebooting and loging into Sky Go as it should them prompt you to install Silverlight again.

 

Warning: You have to be careful though because doing this could delete your device(s) and you might have to wait a month before being able to use Sky Go.

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I do not work for Sky.
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Occasional Visitor
Morby90
Posts: 5
Registered: ‎28-05-2012

Re: Sky Go error [t6038-c1501]

Ok, currently following advice from Rob on the Sky Help Team twitter account atm, don't want to loose access for a whole month!!

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Occasional Visitor
Morby90
Posts: 5
Registered: ‎28-05-2012

Re: Sky Go error [t6038-c1501]

Fixed by installing Silverlight 5.0.61118 as discussed here: http://helpforum.sky.com/t5/Using-Sky-Go/Sky-Go-Error-code-t6030-c1501/td-p/421981/page/2

 

This is a Silverlight compatibility issue (apparently there was an update recently)

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Occasional Visitor
Derek+B737
Posts: 5
Registered: ‎30-04-2012

Re: Sky Go error [t6038-c1501]

Thanks just followed your instructions can now watch Sky Go again.

 

Kudos given

 

Derek

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Occasional Visitor
Derek+Ireland
Posts: 1
Registered: ‎06-06-2012

Re: Sky Go error [t6038-c1501]

Worked perfect....

Thank you

/Derek

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Occasional Visitor
scottsdad
Posts: 1
Registered: ‎11-06-2012

Re: Sky Go error [t6038-c1501]

I had the same problem , on the little screen that displays the message about error t60008-c1501 .Right click,silverlight will come up,click on this,a menu will appear click playback,then in dropdown check the box enable download security Etc,then click OK IT SHOULD NOW WORK , if silverligt does not come up when you right click screen you will have to reinstall silverlight

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Member
daveafree
Posts: 8
Registered: ‎02-06-2012

Re: Sky Go error [t6038-c1501]

have you recently up dated silverlight 5.16... . i had the same trouble went to oldapps.com downloaded silverlight 5.016...

uninstalled silverlight from add remove progs turn off laptop restart, install downloaded silverlight 5.016...

make sure you untick the box that says update automatic by right clicking on the tv box screen you will find the update 

box by clicking update at top of the silverlight screen ,hope it works for you.

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