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Runner
Posts: 3
Joined: ‎08-02-2013

Sky Go error t:3142 / c:4110

Hi,

 

I have been through the trouble shooting stems but no joy. Whenever i launch sky go i get the message 

 

"Apologies, this item has been interupted due to an error. Please click play to resume watching. [t:3142 / c:4110]"

 

I had a fan replaced in the computer earlier in the week and since getting my laptop back this has been the problem.

 

Please advise

 

Staff
Posts: 5,207
Joined: ‎20-12-2010

Re: Sky Go error t:3142 / c:4110

Hi AliWake,

 

Great to hear from you on the Forum.

 

Sorry to see you are having an issue with SkyGo.

 

Can you try this troubleshooting to see if it helps.

 

Let us know how you get on?

 

Thanks,

Runner
Posts: 3
Joined: ‎08-02-2013

Re: Sky Go error t:3142 / c:4110

Hi,

 

Ive tried that, still no luck. any suggestions

Staff
Posts: 5,857
Joined: ‎20-12-2010

Re: Sky Go error t:3142 / c:4110

Hi AliWake,

 

To be able to help further can you please confirm what steps you have tried? 

 

Can you advise what software you are using and what programs are you getting this issue on, is it happening on all channels and is the issue happening on live streaming or downloaded programs?

 

Also are you having issues on any other devices and is there any other error codes displayed?

 

Thanks

Runner
Posts: 3
Joined: ‎08-02-2013

Re: Sky Go error t:3142 / c:4110

Hi,

 

I am using a HP laptop on Windows 7.

 

I am having this problem with both downloaded and streaming programmes. I have checked my date and time are correct. I have uninstalled and reinstalled silverlight (both the most upto date and an older version). 

 

I am also having a problem using windows media player. Maybe these two issues are linked?

Staff
Posts: 5,857
Joined: ‎20-12-2010

Re: Sky Go error t:3142 / c:4110

Hi AliWake,

 

Have you tried to check your CCleaner and your security as this may be set to high or stopping pop ups especially if you are getting the same error on different software.

 

Thanks