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On The Up
SamKumra
Posts: 49
Joined: ‎22-07-2011
Accepted Solution

Sky Go doesn't play smoothly on PC - help!

Sky Go doesn't play smoothly on my PC - plays fine on my iphone, but would like to use a bigger screen sometimes!

 

Audio is fine but video is jerky, unwatchable.   I can watch Sky News via Sky News website and other On Demand services work fine, such as BBC iplayer (even HD content streams perfectly) and 4OD.   So why won't Sky Go work?

 

PC has a Intel Pentium P6100, 4GB DDR3 Memory and running Windows 7 SP1.   Windows updates is fully up-to-date, as is Microsoft Silverlight (does Sky Go use this?)

 

I've tried in Internet Explorer and Firefox, same issue.

 

Has anyone else experienced this problem? 

 

I really don't want to think that this laptop is out-of-date/lacks sufficient hardware already....

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On The Up
SamKumra
Posts: 49
Joined: ‎22-07-2011

Re: Sky Go doesn't play smoothly on PC - help!

OK, sorry all, found the workaround tagged to the top of the forum.... Works now
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Sky Store Staff
Tom.S
Posts: 486
Joined: ‎28-06-2013

Re: Sky Go doesn't play smoothly on PC - help!

Hey SAmKumra,

Thanks for letting us know this is now resolved. I hope you enjoy using Sky Go.

Please get back in touch if you have any further questions,

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Getting There
Jedro
Posts: 1
Joined: ‎31-03-2014

Re: Sky Go doesn't play smoothly on PC - help!

I'm having the same problem.....can't find where you got the solution from though...help!
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Staff
Martin--H
Posts: 175
Joined: ‎05-02-2013

Re: Sky Go doesn't play smoothly on PC - help!

[ Edited ]

Hi Jedro,

 

I think the workaround that SamKumra is referring to can be found here :smileyhappy:

 

Let us know if this helps.

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