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Getting There
HoorayHilander
Posts: 2
Registered: ‎27-01-2014

Sky Go & Windows 8.1

I was previously running Sky Go on Windows 8 despite Sky not supporting the platform. I have upgraded to Windows 8.1 and my device is no longer recognised by the Sky Go desktop.

I have the latest version of Silverlight installed and by uninstalling Sky Go desktop and reinstalling it, managed to get my device recognised but playback either streeming or viewing dowloaded content is impossible as it continually freezes. Can somone please provide some assistance?

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Super User
Mark39
Posts: 20,385
Registered: ‎30-11-2010

As you rightly say, Windows 8/8.1 isn't supported by Sky...

As you rightly say, Windows 8/8.1 isn't supported by Sky Go. There have been a number of posts on the forum recently from people who have upgraded to 8.1 for whom Sky Go no longer works.

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Getting There
HoorayHilander
Posts: 2
Registered: ‎27-01-2014

Re: As you rightly say, Windows 8/8.1 isn't supported by Sky...

Thanks for confirming what I already know, perhaps I should rephrase my question. What is Sky doing to resolve this bearing in mind that it is almost impossible to buy a PC without it having Windows 8.0 or 8.1 installed? This must affect a significant proportion of your customer base.
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Super User
Mark39
Posts: 20,385
Registered: ‎30-11-2010

HoorayHilander wrote: "What is Sky doing to resolve this...

HoorayHilander wrote: "What is Sky doing to resolve this bearing in mind that it is almost impossible to buy a PC without it having Windows 8.0 or 8.1 installed?"

 

 

I've no doubt Sky are working on a version of Sky Go that's compatible with Windows 8/8.1 just as they are for other devices. Unfortunately as they don't publicise their development timetable, there's no way of knowing how far away a solution is.

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Community Coordinator
Carol-A
Posts: 781
Registered: ‎16-12-2013

Hi There,   As Mark39 has already posted and is absolutel...

Hi There,

 

As Mark39 has already posted and is absolutely correct, the version of Windows that you have chosen to upgrade to is at this moment in time not supported by SKYGO and although the developers are working towards rectifying this, we have not been given a timescale as to when this will be completed.

 

Kind regards

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I'm New Here
Rustyboy35
Posts: 1
Registered: ‎19-02-2014

I had this problem.   Firstly, download Mozilla Firefox,...

I had this problem.

 

Firstly, download Mozilla Firefox, Skygo has better compatibility with it.

 

Secondly, run a 'fix' on Silverlight. Do a search for "Silverlight fix", the first result in your search engine should be the Microsoft "How to clean Silverlight"  page which has a 'fix' button within it.

 

Then Reload Firefox and login to Skygo.

 

Hope that works for you.

 

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Community Coordinator
Kei+M
Posts: 4,351
Registered: ‎23-10-2013

Will Sky actually let us know when they have done their f...

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