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Getting There
shaddaz
Posts: 2
Registered: ‎29-07-2013

Sky Go White screen after login

Hi Been trying to get Sky Go to work on my laptop but having issues

 

if i work offline seems to load fine but as soon as i log in i just get a white screen and nothing happens I have had this error on 2 laptops 

 

any suggestions on how to fix this?

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Getting There
maddohatter
Posts: 2
Registered: ‎29-07-2013

Re: Sky Go White screen after login

I'm having the same problem.  I have reinstalled software and still getting same problem.  Is is it Sky's problem, rather than my laptop?

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Super User
caesarome
Posts: 45,735
Registered: ‎27-10-2010

Re: Sky Go White screen after login

The Sky Go website is working Ok for me so try this:

 

Try uninstalling Microsoft Silverlight off your computer and then reboot the PC. When it has started up again go to use Sky Go again and it should prompt you to install silverlight which you need to do again.

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Getting There
shaddaz
Posts: 2
Registered: ‎29-07-2013

Re: Sky Go White screen after login

just promts saying the shorcut has been moved would you like to delete it so guess that go is directly tied in with the instalation of silverlight 

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Getting There
maddohatter
Posts: 2
Registered: ‎29-07-2013

Re: Sky Go White screen after login

Cheers for the tip.  Uninstalled Silverlight and is all fine now

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I'm New Here
PCMUK0039
Posts: 1
Registered: ‎06-09-2013

Re: Sky Go White screen after login

Hi, I am having the same problems. I have Windows 7 Pro with SP1, Internet Explorer 10. When I try to watch anything I get Apologies....(t:6000 / c:4110). I have tried all solutions in this forum but still with no luck. Getting to the stage where I am seriously thinking of switching to Virgin.

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Super User
caesarome
Posts: 45,735
Registered: ‎27-10-2010

Re: Sky Go White screen after login


PCMUK0039 wrote:

When I try to watch anything I get Apologies....(t:6000 / c:4110).


Your problem is different as you are seeing an error code so try this:

 

Make sure the folder C:\ProgramData\Microsoft\PlayReady exsists. If it doesn't you will need to create the Playready folder.

Note: This folder might be hidden on your PC, if so in explorer select Organize->Folder and Search Options->View->Show hidden files and folders and click OK.


Also try downloading the playready runtime, there are 2 versions so make sure you have the correct one for your computer:

32 bit - http://www.microsoft.com/en-gb/download/details.aspx?id=21772
64 bit - http://www.microsoft.com/en-gb/download/details.aspx?id=5445

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Getting There
lastbritish
Posts: 1
Registered: ‎02-11-2013

Re: Sky Go White screen after login

[ Edited ]

Hi, I just spent ages trying to fix this problem with solutions posted on various support threads with no success. Eventually I resorted to reinstalling both silverlight and my browser (google chrome) which has resolved the problem.

I hope this helps!

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I'm New Here
cricketmeister
Posts: 1
Registered: ‎03-11-2013

Re: Sky Go White screen after login

On my PC uninstalling silverlight and then re installing it worked.

On the laptop replaced Avast anti-virus with AVG and that worked after re- installing silverlight.

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I'm New Here
pr80
Posts: 1
Registered: ‎15-02-2014

Re: Sky Go White screen after login

i had same problem on laptop, various attempts of installing and unistalling sky go and silverlight, solved by going onto website and choosing a movie to watch online, when i pressed play on video player it updated security and registered device, went back onto sky go desktop logged in and hey presto no white screen:smileyhappy:

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Getting There
FFS+just+a+name
Posts: 1
Registered: ‎10-04-2014

Re: Sky Go White screen after login

Thanks, just tried this after an hour of install, uninstall, reinstall...........

It works!

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