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04-06-2013 03:58 PM
This is a strange one as the Samsung Galaxy S4 is a supported device.
As you've already followed the correct troubleshooting steps I'm going to pass your details on to a colleague who will pm you shortly for further details.
10-06-2013 04:30 PM
There is nothing worse when you get your new phone to find you can’t use it with the apps you want, Sky Go is only compatible with UK phones. The I9500 is octa-core, the I9505 runs on a Snapdragon 600 and supports LTE so the processor is different making this phone not compatible to run on the Sky Go Platform.
We have no way in knowing if this is being tested to go on the Sky Go Platform at present so I can only advice you to keep checking and if you are not sure of anything let me know and I will try and help.
10-06-2013 04:44 PM
10-06-2013 07:37 PM
10-06-2013 07:59 PM
You have raised some fair points and I can understand why as it does not go into much details on what exact requirements are needed only that a device is able to be used on Sky Go or not.
I am sure others will share the same opinion especially the Nexus 7 tablet users as you would think the Nexus 10 would available to use be but it is not.
I will pass your feedback on however at the moment the Galaxy S4 GT-I9500 is not compatible.
10-06-2013 08:04 PM
10-06-2013 08:45 PM