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30-11-2012 09:43 PM
I am having problems when trying to watch programmes on Sky Go Demand, the programs do not buffer very quickly and then when they do during the movie the following message comes up "apologies, this item has been interrupted due to an error. Please click play to resume watching, this error keeps coming up and has only been happening in the last few days.
Can anyone help please???
01-12-2012 03:28 PM - last edited: 01-12-2012 03:39 PM
Thanks for your post and for taking the time to join the Forum.
This is a known issue that is currently under investigation, we have no time scale on a resolution time at the moment.
08-12-2012 09:57 AM
Do you use Ad Block or any advert blocking software, if so try disabling it and see what happens.
14-12-2012 09:15 AM
I keep having this issue and can't watch any movie on it, its really annoying because they say this is a service we can use but it never works for me, it happens with everything I watch, I don't have any ad blocker software
16-12-2012 08:55 PM
Yeah, I have this problem and more so in the last few weeks, it is very annoying as I watch the sports, and no sooner does it start to play it buffers again, I can surf the net no problem and pages work properly it is only with the sky go that I have the problem, if this is a known issue how long has it been going on for. If its not the adblocker what is it that is causing the problem
09-02-2013 10:34 PM
Have Sky found a fix for this problem yet? If not I am going to cancel my subscription - enough is enough, when I pay this much for a dysfunctional service and a sky box that keeps locking and Sky will do nothing about unless I pay for a new one. There are plenty of other services out there now Sky!!
26-02-2013 08:26 PM
I have exactly the same problem. It only seems to occur on some films and not others, which does not make sense. It doesn't just occur when I'm at home. I'm getting slowly more and more frustrated, as ironically and naturally it always happens on the movies I want to watch the most. Judging from the date of the posts, it does seem a bit of a joke that such an issue still remains unresolved.
27-02-2013 04:03 PM
27-02-2013 04:08 PM
01-03-2013 09:05 PM - last edited: 01-03-2013 09:06 PM
Hi Derreck+Van+G, that helps as the instructions for the C4110 error are operating system specific.
For the medium or high quality settings we recommend a 2 Mbps connection so if yours is slower it may be best to try low quality where available.
The error can also sometimes be cause by using a non-standard Internet connection for example an Internet cafe, corporate or academic connection, mobile, satellite connection or connecting through a VPN. Some network firewalls can also cause issues.
If none of this applies the next thing to check is the copy protection settings.
If this doesn't help or if the option is checked already can you uninstall Microsoft Silverlight then re-install.
If none of this makes a blind bit of difference then let us know and we will try to help a bit more.
02-03-2013 07:39 PM
Unfortunately, nothing has solved the problem.
Equally I can tell whether a film is going to work or not by clicking ahead in the movie, and if the buffering sticks to 0%, then I know that even if I start it again from the beginning the error message will eventually appear...