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on 14-12-2013 09:36 PM - last edited: 06-08-2014 09:21 AM by Sam-R
Have gone to use Sky Go on my laptop today, and get this error message for non-sky channels.... Sky branded channels play fine, but Gold, Watch and all the rest show this error. It was fine yesterday, so would love to know if this is a Sky error, or something I can cure!
Answered Go to the Answer
10-04-2014 05:47 AM
14-12-2013 10:31 PM
10-04-2014 05:47 AM
10-04-2014 05:06 PM
I'm sorry to hear about this, but let's get this resolved. Firstly, please may I ask if you're only experiencing theses issues on your laptop or are you experiencing them through another device too. I look forward from hearing from you and please do not hesitate to get in touch with us.
11-04-2014 11:53 AM
18-06-2014 02:50 PM
18-06-2014 03:21 PM
18-06-2014 05:25 PM
In the updates tab in Silverlight have you set it to "Never check for updates" or have you done this and it still looks for a new version ?
18-06-2014 05:28 PM
Yes I set that. But Sky Go did not like it. Asked me to install a newer version, so I let it just to see what would happen and I'm back to having the error message. Ho hum. Only wanted to watch the US Open. Bit late now!!
18-06-2014 05:34 PM
I set it to 'Never check for updates'. Google Chrome moaned everytime that a component was out of date, but did allow you to use it. I guess I must have pressed the wrong button and it updated. Nonetheless, the base problem is still the same why has the software not been updated to reflect the changes in Silverlight 5.1 rather than having to use this 'Heath-Robinson' approach of installing out-of-date software.
20-06-2014 12:44 PM
Update to previous message.
I have uninstalled Silverlight 5.1 and reinstalled 5.0.6 (remembering to check the Never check for update box).
I have checked various browsers and for information the following are the results:
Goggle Chrome - nags that the plug-in is out of date, but allows you to use it - you cannot disable the check.
Opera - will not use an out-of-date version - you cannot use Opera with this 'solution'.
Firefox - the same as Google Chrome - but you can disable the check.
Internet Explorer 11 - will not use an out-of-date version you cannot use IE11 with the solution.
Hope this helps other users with the same problem.