Archived Discussions
This page has been archived
The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference. Learn more about this message
Reply
Getting There
Posts: 2
Joined: ‎15-01-2012
Accepted Solution

Sky Go Desktop Install

When I go to the Sky Go Desktop download page, the install box on the left says loading and then goes blank? I have silverlight 4 installed and I'm using IE8. Please help!

Retired Staff Member
Posts: 2,543
Joined: ‎01-11-2011

Re: Sky Go Desktop Install

Hi Lukedb66,

 

Welcome to our community and thanks for your post.

 

As you have said you have Silverlight 4, you will need to upgrade to version 5 of Silverlight for this to be compatible.

 

Thanks. 

View solution in original post


All Replies
Retired Staff Member
Posts: 2,543
Joined: ‎01-11-2011

Re: Sky Go Desktop Install

Hi Lukedb66,

 

Welcome to our community and thanks for your post.

 

As you have said you have Silverlight 4, you will need to upgrade to version 5 of Silverlight for this to be compatible.

 

Thanks. 

Getting There
Posts: 2
Joined: ‎15-01-2012

Re: Sky Go Desktop Install

Stacie yer a star! Ty kindly!

Staff
Posts: 7,551
Joined: ‎10-10-2011

Re: Sky Go Desktop Install

Hi Lukedb66, 

 

I was just wondering if SkyGo is now working OK after upgrading silverlight version? If it has, I was wondering if you could mark the advice as an accepted solution, as this would help other customers who may have had the same problem you had?

 

Thanks, 

Anne
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

New to the forum? Click here
Tagging your posts and others with relevant key words is another way to help,
it also counts towards forum rank.
Getting There
Posts: 3
Joined: ‎07-07-2013

Re: Sky Go Desktop Install

I have had the same issue, the Sky go download box goes blank and nothing further happens. I have the latest Silverlight download?

Any other suggestions please?