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15-08-2011 04:26 PM
Hope someone can halp because this is driving me insane !!! I have tried to download the Sky Go desktop so many times and all I get is a message saying navigation to the webpage was cancelled with a file download box giving me the option to save the file. If I save the file, it just saves a shortcut back to the same page !!!!! I'm going mad with this......PLEASE someone help me
Answered Go to the Answer
04-09-2011 04:06 PM
We can see that you have followed all the troubleshooting we would advise, what I suggest you do is follow the contact us journey to the Sky Go team and they will investigate the problem further for you.
Hope that this helps you to get the issue fixed.
Please let us know what you are advised from this department and if this solves your problem.
15-08-2011 05:03 PM
Try using a different browser, so if you use Internet Explorer try Google Chrome or Firefox.
17-08-2011 06:51 PM - last edited: 17-08-2011 06:52 PM
Welcome to the Forum.
Can you check to see if you have Silverlight installed on your device? If you don't you can do it through the following link.
18-08-2011 03:58 PM
Hi Graeme, and thanks for the welcome. Silverlight is installed on the PC as everytime I have attemted to install the sky go desktop, I have uninstalled both programmes and started afresh. I have used Revo uninstaller to make sure all files were deleted so I was always starting from a clean slate. I have tried to take a screen shot of the screen I get but I can't paste it in this forum. Any help would be appreciated
19-08-2011 04:05 PM
20-08-2011 08:33 PM
I have the same problem, tried to install Sky go Desktop. Said I needed to install Silverlight and uninstall old Sky Desktop. Already had the latest version of Silver light, but never the less uninstalled this as well as the old version of Sky Desktop. Re installed the latest version of Silverlight three times now, re booting Vista Home Premium each time but still I get Silverlight needs to be installed as well as Uninstall the old version of Sky Desktop, with these being displayed you don't get the option of downloading Sky go.
20-08-2011 09:08 PM
Welcome to the Help Centre Forum
Sorry to read you are having trouble using the Sky Go service, I see that you have tried a few trouble shooting steps already.
If you click here this will take you to our Help Centre where there are a few other steps you can try
Let us know how you get on
28-08-2011 02:50 PM
Hi Samantha, thanks for your help. Just looked and I hace a 32 bit operating system. I have tried to take a screen shot of the window it takes me to but I can't paste it on here. It is basically a redirection page. When I click the Sky Go desktop icon, it just sends me to this redirected page.
Wish I could show you !!!