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Regular Visitor
ducati1250
Posts: 11
Registered: ‎15-08-2011

Re: Sky Go Desktop Download

No....................Not getting help at all I'm afraid

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Community Coordinator
Kris+McD
Posts: 5,511
Registered: ‎18-03-2011

Re: Sky Go Desktop Download

Hi Ducati1250

 

If its possible could you try all of the following please.......

 

Important: "In order to rectify this issue, we will delete the Playready folder. This also deletes the licenses for all content protected by Microsoft's Playready licensing, including all downloaded Sky Go files. 

 

 

Silverlight DRM

 

If using a standard Internet connection, it might be that the playback of DRM protected content is off; this stops Sky Go’s connection to the server.

 

To turn back on:

  1. Launch Sky Go and Log in.
  2. Attempt to play content back and the error displays.
  3. Right-click or CTRL+click (if using a Mac) on play back window.
  4. A Silverlight Box then appears.
  5. Click the Playback tab.
  6. Ensure the box for Enable Playback of Protected Content (DRM) is checked.

    If checked already, go to Uninstall Microsoft Silverlight.

  7. Click OK.
  8. Close Sky Go.
  9. Launch Sky Go and sign in.
  10. Attempt to play back the content affected.



 

Uninstall Microsoft Silverlight

 

  1. Click Start then Control Panel.
  2. Click on Classic View from the left hand menu
  3. Select Programs and Features
  4. Click on Microsoft Silverlight
  5. Click the Change/Remove tab and follow the on-screen prompts.
  6. Once uninstalled, the PC may need restarted.

How to show all folders.

 

  1. Click Start then select My Computer.
  2. Click the Organize menu and choose Folder and search options.
  3. Click the View tab and in the Advanced settings list, choose Show hidden files and folders and then press OK

To delete the PlayReady folder follow the steps below:

 

  1. Click on Start Menu then Computer.
  2. Select primary hard drive, usually C:\
  3. Double Click on Program Data and then Microsoft.
  4. Right Click on PlayReady folder and select Delete.

Reinstall Microsoft Silverlight


  1. Go to www.skygo.com and sign in.
  2. Select Live TV and choose an item to view.
  3. When prompted, follow the steps to re-install Microsoft Silverlight.
  4. Attempt to play back content again.

 



Let me know how you get on 







Kris+McD
Community Coordinator
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Regular Visitor
ducati1250
Posts: 11
Registered: ‎15-08-2011

Re: Sky Go Desktop Download

Couldn't launch Sky Go and Log in because I can't download the Sky Go desktop

Uninstalled everything

re- installed Silverlight

Tried to install Sky Go desk top and got exactly the same problem !!!

 

A window opens saying   

 

Sky Go Desk Top - go.sky.com 

 

Navifgation to the web page was cancelled

 

What You Can Try - Re-type the address

 

File download box comes up

 

Do you want to save this file?

 

Name - Index html

Type - HTML Document 2.50Kb

From - C:\Users\Andy\AppData\Local\Microsoft\Silver...

 

 

I can't read the rest of the string

 

If I save this, when I click on the Sky Go icon on the desktop, iy takes me to this same page.

 

I'm going mad with this

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Super User
caesarome
Posts: 44,087
Registered: ‎27-10-2010

Re: Sky Go Desktop Download

Unintsall Microsoft Silverlight again and also reboot your computer before trying again.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Regular Visitor
ducati1250
Posts: 11
Registered: ‎15-08-2011

Re: Sky Go Desktop Download

Same thing again!!!!! This is getting silly now

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Retired Staff Member
DanielFutz
Posts: 350
Registered: ‎23-08-2011

Re: Sky Go Desktop Download

ducati1250,

 

We can see that you have followed all the troubleshooting we would advise, what I suggest you do is follow the contact us journey to the Sky Go team and they will investigate the problem further for you.

 

Hope that this helps you to get the issue fixed.

 

Please let us know what you are advised from this department and if this solves your problem.

 

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Occasional Visitor
rugbyfan76
Posts: 1
Registered: ‎26-10-2011

Re: Sky Go Desktop Download

Hi,

 

Just wondering if the problem was ever resolved - have been having the same problem for the last couple of weeks after recently installing Sky Go on my laptop. Worked fine the first few times I used it but since about the 17th October have not been able to start the player and have the same message asking me save the file but then not doing anything.

 

Any help would be appreciated.

 

 

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Community Coordinator
Malcolm-M
Posts: 8,488
Registered: ‎21-10-2010

Re: Sky Go Desktop Download

Hi rugbyfan76, if you go to the page here and right click the blue window below install Sky Go desktop is there an option to remove the program? If so could you try that. If that does not helped have you tried uninstalling the reinstalling Microsoft Silverlight?

Malcolm-M
Community Coordinator
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Occasional Visitor
DazinGlos
Posts: 2
Registered: ‎25-06-2012

Re: Sky Go Desktop Download

Grrrr,

 

Im having this same exact problem, I have uninstalled Silverlight & Sky Go Player (Multiple times), when I open the sky go desktop, it sas the same as other posters and asks me to open/save, when clicking open, it re-directs me to the following address;

 

file:///C:/Documents%20and%20Settings/MyName/Local%20Settings/Application%20Data/Microsoft/Silverlight/OutOfBrowser/2086889803.go.sky.com/index.html

 

(Just a point, the address that it tries to re-direct me to does not have any of the ampersands in it, but when I copy and past in here, it does!)

 

Firefox is my default browser

 

Daz.

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Community Coordinator
LauraMac
Posts: 6,414
Registered: ‎20-12-2010

Re: Sky Go Desktop Download

Hi Daz,

Sorry for the delay in replying.

Can you please confirm if you've got the Sky Go Desktop on any other devices?

Are you using the Desktop App on a Windows or Mac device?

I look forward to your response.
LauraMac
Community Coordinator
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Occasional Visitor
sutty68
Posts: 1
Registered: ‎11-07-2012

Re: Sky Go Desktop Download

I am having exactly the same problems as ducati1250 and it is beginning to really annoy me as i am unable to watch anything at all from my PC.

 

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Retired Staff Member
GRF4784
Posts: 3,721
Registered: ‎18-03-2011

Re: Sky Go Desktop Download

Hi sutty68,

 

Welcome to the Forum.

 

Can you tell me if you have been through every option given on this thread by a community member or a Knowledge Advisor?

 

Please let us know.

 

Many Thanks,

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Occasional Visitor
tinaicely
Posts: 1
Registered: ‎12-07-2012

Re: Sky Go Desktop Download

i've been having the same problems given it up as a bad ob now much to technical for my limited ability.  :smileysad:

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Occasional Visitor
Gooner1983
Posts: 1
Registered: ‎16-07-2012

Re: Sky Go Desktop Download

Pathetic same issue as all of these, i spent over an hour with an online help member and they repeated all the troubleshooting steps i have already done, i even went as far as reverting my computer to factory settings as it came out the box. Offering a service that too many cant use. I am relatively technically minded and even had my IT guys at work look into the depths of my computer for any traces of sky software anywhere and they found nothing. Silverlight is fully upto date, i cant download the dekstop or even use the browser version to just watch a one off program or something.

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Community Coordinator
Robert
Posts: 7,723
Registered: ‎08-12-2010

Re: Sky Go Desktop Download

Hi Folks, 

 

Welcome to the Sky Help Forum, can you tell us a little more about your set-up and what's happening when you try to download Sky Go?

 

Are any error messages displayed?

What device are you using, PC/Laptop or Mac?

What operating system are you running?

What web browser are you using?

 

Thanks,

Robert
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

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