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Getting There
Irvine+Blue
Posts: 5
Joined: ‎09-06-2011
Accepted Solution

Sky Advisor?

Any Sky advisors on-line to deal with my caller display and voice mail problem?

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Staff
Robert
Posts: 7,723
Joined: ‎08-12-2010

Re: Sky Advisor?

[ Edited ]

Hi Irvine+Blue, 


If you are experiencing issues with Caller Display, please in the first instance remove all equipment and adapters from your line and try plugging your house phone into the master socket. If Caller Display works from this socket or then continue to test this by adding one device at a time to rule out a fault with something connected to your line. 

 

If Caller Display still doesn't work when connected to the master socket and all other devices are removed, please try connecting to the test socket if possible, if this still fails or if you don't have a test socket, try a different Caller Display compatible phone.

 

Should the above steps not resolve your issue, please use the Contact Us page to report this to our Customer Help team.

 

Can you describe the issue you are experiencing with your Voicemail?

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Getting There
Irvine+Blue
Posts: 5
Joined: ‎09-06-2011

Re: Sky Advisor?

Hi Robert,

 

I've tried as suggested with the caller display but still not working.

 

The fault with the Voicemail is that on dialing 1571 the message says it has been disabled, but has never worked. 1471 is working fine.

 

Is that helpful?

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Staff
Robert
Posts: 7,723
Joined: ‎08-12-2010

Re: Sky Advisor?

Hi Irvine+Blue, 

 

The message relating to your Voicemail may explain the issues you are seeing and could have an impact on your Caller Display issue. Please use the Contact Us page to report this fault to our Customer Help team so that it can be investigated further.

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Getting There
Irvine+Blue
Posts: 5
Joined: ‎09-06-2011

Re: Sky Advisor?

Robert,

 

I have already contacted the Customer Help Team, job number (KMM8882236I15977L0KM)‏ but I've had no response. I even had a satisfaction survey e-mail forwarded to me, but this could not be opened.

 

My problem still remains!

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Staff
Robert
Posts: 7,723
Joined: ‎08-12-2010

Re: Sky Advisor?

Hi Irvine+Blue, 


I'm sorry to hear this, when did you e-mail the team?

 

Please note it currently can take between 5 and 10 days for a response to these queries, our teams are working to answer e-mail enquiries as quickly as possible.

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Getting There
Irvine+Blue
Posts: 5
Joined: ‎09-06-2011

Re: Sky Advisor?

I first contacted them 2 days ago and the automated response says it will be dealt with as soon as possible, it does not mention 5-10 days, which is both disappointing and frustrating. As a new customer I honestly expected better service! 

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Staff
Robert
Posts: 7,723
Joined: ‎08-12-2010

Re: Sky Advisor?

Hi Irvine+Blue, 

 

I appreciate this is frustrating, it may be quicker to give the Customer Help team a call using the number listed on the Contact Us page.

 

Calls made to Sky using your Sky Talk line are free so you won't be charged.

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Getting There
Irvine+Blue
Posts: 5
Joined: ‎09-06-2011

Re: Sky Advisor?

Robert,

 

Thanks for your help. My service will be active within the next 24 hours.

 

Thanks.

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