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Occasional Visitor
Tazman3
Posts: 4
Registered: ‎14-06-2013

Sky 3D channel out of sync with new samsung Eu46F6400 LED TV

I've just purchased a new led TV samsung 46" and the sky 3D channel is out of sync!! My old LG LED TV was fine why is the samsung out of sync?? As far as I can see the rest of the channels are fine

Martin
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Staff (Retired)
Emma-O
Posts: 3,855
Registered: ‎19-10-2012

Re: Sky 3D channel out of sync with new samsung Eu46F6400 LED TV

Thanks for taking the time to post and welcome Tazman3,

 

I do apologise you’re having these issues, can you confirm this is effecting the picture aswell as the sound. How are you connected to your new TV?

 

Thanks

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Occasional Visitor
Tazman3
Posts: 4
Registered: ‎14-06-2013

Re: Sky 3D channel out of sync with new samsung Eu46F6400 LED TV

I'm connected the same way I was with my LG by hdmi straight to the TV, the picture is fine but the sound is out of sync with it
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Staff (Retired)
Ian-M-
Posts: 1,803
Registered: ‎17-12-2012

Re: Sky 3D channel out of sync with new samsung Eu46F6400 LED TV

Hi Tazman3,

Thanks for your post and for highlighting the issue you have had with your TV.  Sorry that you are unable to sync.  It may be worth carrying about a
planner rebuild

Please let me know if you this helps?

Best regards,
 

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Occasional Visitor
Tazman3
Posts: 4
Registered: ‎14-06-2013

Re: Sky 3D channel out of sync with new samsung Eu46F6400 LED TV

Hi Ian I tried doing a planner rebuild but it's made no difference at all also changed hdmi cable and tried setting audio delay but nothing changes the people speak then the voice comes a tad later

Help

Martin
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Staff (Retired)
Joss-91
Posts: 652
Registered: ‎27-05-2013

Re: Sky 3D channel out of sync with new samsung Eu46F6400 LED TV

Hi Tazman3,

 

Thanks for getting back to me.

 

You seem to have followed all the correct steps so far and as the out of sync sound doesn't appear to be affecting any other channels I find this a bit strange. The next step I can think of doing is a Software Update.

 

If you could try this and let me know how you get on I'll be happy to help further.

 

Cheers,

 

 

 

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