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Occasional Visitor
wetmore32
Posts: 2
Registered: ‎23-07-2013

Silverlight already installed not recognised

I have sky go but when i try to watch it asks me to install Silverlight which is already installed. I have tried removing Silverlight and reinstalling but Sky Go still says install Silverlight. The funny thing is Sky Go used to work on this laptop but i am told that it is not registered. Help!

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Super User
caesarome
Posts: 39,926
Registered: ‎27-10-2010

Try uninstalling Microsoft Silverlight off your computer...

Try uninstalling Microsoft Silverlight off your computer and then reboot the PC. When it has started up again go to use Sky Go again and it should prompt you to install silverlight which you need to do again, once this has been done hopefully you will not see that message again.

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Occasional Visitor
wetmore32
Posts: 2
Registered: ‎23-07-2013

Re: Try uninstalling Microsoft Silverlight off your computer...

Thanks, but I have tried that without success.
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Staff (Retired)
batweb79
Posts: 4,048
Registered: ‎07-11-2011

Re: Try uninstalling Microsoft Silverlight off your computer...

Hi wetmore32,

 

When you removed Silverlight did you remove the Playready folder at the same time?

 

Thanks,

Barry
Community Coordinator
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