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josejdennis
Posts: 4
Joined: ‎02-10-2012
Accepted Solution

Series Link not working on Sky HD box, a planner rebuild has been tried as well?

Series Link not working on Sky HD box, a planner rebuild has been tried as well?

 

I click record on a programme (i.e. Fringe tonight) that I know is on every week yet it just sets the one episode to record.  It has only just started doing this and I've already tried a planner rebuild.  The box is a black with a grey strip tip across the front style, 60gig Sky+ HD box, Model number on the back shows:  HDSKY

 

Any suggestions?

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Retired Staff Member
GregorA
Posts: 9,518
Joined: ‎21-03-2011

Hi josejdennis,   I would suggest completing a power cycl...

Hi josejdennis,

 

I would suggest completing a power cycle first, by switching the box off at the mains for 5 minutes. If this doesn't work, then try a planner rebuild again.

 

If the issues then still occur, then the next step would be a full system reset, which would result in your losing all of your recordings from your planner. This is the last step in regards to carrying out troubleshooting.

 

Regards.

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