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Community Coordinator
Robert
Posts: 7,723
Registered: ‎08-12-2010

Sagemcom F@ST2304 Router Issues

[ Edited ]

Hi All, 

 

We are aware that a small number of customers have been experiencing issues maintaining a stable wireless connection on ‘Sagemcom F@ST2304’ routers.

 

Phase 2 new cosmetics 2.1871.jpg

 

Turning the router off and on will usually help resolve the issue temporarily. However, as a short term measure it’s recommended that, if the issue persists, you turn off the wireless connection on your PC or laptop and connect using the yellow Ethernet cable supplied with your router. You can find help setting up a wired connection here.

 

To turn off Wireless on your Router:


  1. Log onto the router status page using a computer connected by ethernet by visiting http://192.168.0.1
  2. Click on the Setup tab from the black tab bar at the top of the page.
  3. When prompted enter the username: admin & password: sky (in lower case)
  4. Scroll down and untick the box next to Enable Wireless Access Point then scroll down and click Apply.
NOTE: All wireless devices connected to the router at this point will disconnect and no wireless signal will be available from your router to connect these devices. To re-enable wireless again, follow the steps above and tick the box next to Enable Wireless Access Point.

 

We have identified the cause of the problem and are working on a firmware update to resolve this issue. Testing is under way and we hope to rollout the automatic firmware upgrade in the next few weeks. We’re sorry for any inconvenience caused. We’ll keep you updated on the Sky Help forum.

 

If you are using a wired connection and you continue to experience stability issues this could be due to a fault with your broadband connection, you can find help to resolve a slow or unstable Broadband connection here

 

Robert
Community Coordinator
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Community Coordinator
Robert
Posts: 7,723
Registered: ‎08-12-2010

Re: Sagemcom F@ST2304 Router Issues

Hi Everyone,

 

We’re pleased  to confirm that the firmware update to all Sagem routers has been completed for the majority of customers.  The new firmware should resolve the wireless instability issues that a small number of customers have been experiencing.  

 

To check if your router has the new firmware:

 

  1. Log into your router by navigating to http://192.168.0.1
  2. Click on the Maintenance Tab at the top of the page.
  3. When prompted, enter the username: admin & password: sky (in lower case).
  4. Scroll down and look for the section titled Modem.
  5. If the ADSL Firmware Version is 5.14.6.1.a4n then you have the new firmware.

 

If your router doesn’t have the latest version please ensure that it remains connected and powered on overnight as we will be rolling out the firmware to the small number of remaining routers over the net

 

If your wireless signal was switched off this can now be turned back on by following the steps below:

 

  1. Log into your router by navigating to http://192.168.0.1
  2. Click on the Setup Tab at the top of the page.
  3. When prompted, enter the username: admin & password: sky (in lower case).
  4. Scroll down and ensure that Enable Wireless Access Point is ticked and Allow Broadcast of Name (SSID) is also ticked then click Apply at the bottom of the page.

 

We'd like to thank you for your patience and we appreciate your feedback

Robert
Community Coordinator
Community Welcome, Hints & Tips
Sky Help Centre http://www.sky.com/help

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Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.