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SKy go wont work on my laptop

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SKy go wont work on my laptop

My sky go account is shared with another person in the same house, and they watch sky go on a computer, where as i have my laptp, it works on the computer fine but when i try to watch a programe and maeeage omes up say please wait and then another ta pops up saying it is unresponsive. how do i fix it?

 

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