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20-07-2012 09:25 AM
Hi my phone was working fine last night but this morning I have no dial tone. My broadband is working a little slower than normal. I have tried all the trouble shooting steps but still no dial tone. I have tried ringing the land line from my mobile it is ringing but not on the landline.
20-07-2012 09:41 AM
Hi helljohn, sorry to hear you are having problems.
Could you check you have tried all the steps here. If you can confirm you have tried an alternative phone and have tried the phone in the test socket on it's own, or in the master socket with everything else disconnected from the line if you don't, then we will try to help further.
on 10-10-2012 01:03 PM - last edited: 10-10-2012 01:05 PM by chelsea12
Hi Sky Talk just come back from 10 days hol, unplugged everything b4 went away, allok except telephone no dial tone not able to cal or receive calls, also tv keep says we are not connect to a tel line, our line rental is with you can u help? std is (Removed) tx Debs
10-10-2012 01:14 PM
09-11-2012 11:58 PM
My phone line is total not working dial tone etc the whole lot please can you help me or else I am going to BT broadband and phone line cause this is not on. Waited for more than three days for activation and already I have to pay for a bill I have not used a single kb of data or 1p on a phone call. Sky can you do something about my broadband and phone line before I chuck the whole lot in the bin where I am sure it will be at peace with its new cousins.
10-11-2012 09:44 AM
I paid £10 for the line to be re-activited only for the line to not work at all. i have gone through the steps and i feel its a physical issue with the phone line itself. I am not at all inpressed about this wjole situation to be perfectly honest.
10-11-2012 09:56 AM
yes I have. i order sky talk with the broadband and i have gone through the steps of tring to find out why i cant have broadban and a dail tone as well to the point where it simply states that i need to get in contact with customer services. but not being funny how can i get in contact with cust services when i cant even call out.
on 10-12-2012 12:10 PM - last edited: 10-12-2012 12:11 PM by Kris+McD
my acc.n [Removed]i reported fault last week ,wich engernies came and done .my bt phone was making like a siren noise ,but was told it was because it had been off it was incomingcalls didnot understand .plug in phones ok ,incomiingcalls on bt phone was crackerly today they have all gone off.
I NSTANTLY HAVE A MESSAGE WAITING DIAL TONE WHEN I PICK UP MY PHONE, BUT WHEN I DIAL 1571 IT SAYS NO NEW MESSAGES, HOW DO I RESET MY DIAL TONE TO A STANDARD TONE