on 28-03-2012 03:14 PM
Channels were all ok first thing this morning, had BBC news on, Now all Sky, BBC and HD Channels (apart from channel 4 HD) are missing. If you put the channel number in manually eg 101 it comes up with channel unavailable,. Anyone have any ideas, Its a new Sky+HD box, only installed on March 6th 2012
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on 28-03-2012 05:20 PM
We have the same problem, im assuming it's some fault with the didgital switchover.
It is nothing to do with the digital switchover as that doesn't affect Sky. have you done what I posted above as this has helped other people with the same issue.
on 28-03-2012 05:27 PM
All of the 'packages' have disappeared as well - sports/movies etc
Have you unplugged your box from the mains, leave it off for 5 minutes before plugging it back in. Wait 4 minutes and then see if the channels have reappeared.
28-03-2012 05:53 PM - edited 28-03-2012 05:54 PM
We are looking to investigate, we require you to answer the questions below. If you can do this it would be greatly appreciated
1. What region are you in?
2. What channels in the EPG are missing?
3. Does a box reset resolve the issue?
We look forward to hearing from you.
on 28-03-2012 07:29 PM
All sorted here. Switched power off to sky box and waited a good 10 mins, put it back on and rebooted router and everything back as it should be now.
We are in Derby, East Midlands
Channels missing were anything to do with BBC, Sky, and all HD channels apart from Channel 4HD.
Hope everyone gets sorted soon, Many thanks for all help and advice.
15-07-2012 09:04 PM - edited 15-07-2012 09:05 PM
on 15-07-2012 10:35 PM
Try a planner rebuild