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Occasional Visitor
RJH18
Posts: 2
Registered: ‎28-03-2012
Accepted Solution

SKY, BBC and HD channels missing?????

Channels were all ok first thing this morning, had BBC news on, Now all Sky, BBC and HD Channels (apart from channel 4 HD) are missing. If you put the channel number in manually eg 101 it comes up with channel unavailable,. Anyone have any ideas, Its a new Sky+HD box, only installed on March 6th 2012

Thanks

Rachel

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Occasional Visitor
rhodes84
Posts: 1
Registered: ‎28-03-2012

Re: SKY, BBC and HD channels missing?????

Mines the exact same! I would like the answer to this too! Bbc went off at about 8am and its still not bk yet
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Super User
Mark39
Posts: 18,870
Registered: ‎30-11-2010

Re: SKY, BBC and HD channels missing?????

Have you tried re-booting your Sky box? Switch off at the mains and wait 5 minutes before switching on again.
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Regular Visitor
Mattress
Posts: 12
Registered: ‎19-01-2011

Re: SKY, BBC and HD channels missing?????

We have the same problem, im assuming it's some fault with the didgital switchover.

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Super User
caesarome
Posts: 43,593
Registered: ‎27-10-2010

Re: SKY, BBC and HD channels missing?????


Mattress wrote:

We have the same problem, im assuming it's some fault with the didgital switchover.


It is nothing to do with the digital switchover as that doesn't affect Sky. have you done what I posted above as this has helped other people with the same issue.

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Occasional Visitor
jane+ab
Posts: 2
Registered: ‎28-03-2012

Re: SKY, BBC and HD channels missing?????

All of the 'packages' have disappeared as well - sports/movies etc

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Super User
caesarome
Posts: 43,593
Registered: ‎27-10-2010

Re: SKY, BBC and HD channels missing?????


jane+ab wrote:

All of the 'packages' have disappeared as well - sports/movies etc


Have you unplugged your box from the mains, leave it off for 5 minutes before plugging it back in. Wait 4 minutes and then see if the channels have reappeared.

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Occasional Visitor
jane+ab
Posts: 2
Registered: ‎28-03-2012

Re: SKY, BBC and HD channels missing?????

Yes I did that, and now my sky box will not turn on either

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Retired Staff Member
GregorA
Posts: 9,518
Registered: ‎21-03-2011

Re: SKY, BBC and HD channels missing?????

[ Edited ]

Hi all,

 

We are looking to investigate, we require you to answer the questions below. If you can do this it would be greatly appreciated:smileyhappy:

 

1. What region are you in?

2. What channels in the EPG are missing?

3. Does a box reset resolve the issue?

 

We look forward to hearing from you.

 

Regards.

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Occasional Visitor
RJH18
Posts: 2
Registered: ‎28-03-2012

Re: SKY, BBC and HD channels missing?????

All sorted here. Switched power off to sky box and waited a good 10 mins, put it back on and rebooted router and everything back as it should be now.

 

We are in Derby, East Midlands

Channels missing were anything to do with BBC, Sky, and all HD channels apart from Channel 4HD.

 

Hope everyone gets sorted soon, Many thanks for all help and advice.

 

Rachel

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Occasional Visitor
Colin+W
Posts: 2
Registered: ‎28-03-2012

Re: SKY, BBC and HD channels missing?????

Same problem here. Missing all bbc, all sky and all hd channels bar channel 4 hd. Have unplugged from mains, and now sky box won't switch on

East Midlands
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Occasional Visitor
Colin+W
Posts: 2
Registered: ‎28-03-2012

Re: SKY, BBC and HD channels missing?????

Oh. Waited a few mins then tried powering on again. Fixed, all channels restored.
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Occasional Visitor
Jasen+G
Posts: 1
Registered: ‎29-03-2012

Re: SKY, BBC and HD channels missing?????

Mine missing too. Rebooted and now works. BE WARNED THOUGH - All of my series links have been removed. Need to reset them.
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Occasional Visitor
Ian...
Posts: 1
Registered: ‎15-07-2012

Re: SKY, BBC and HD channels missing?????

[ Edited ]
Our channels keep going missing, despite resetting the box numerous times. Gregor, can you post instructions on how to contact you? Anyone found a solution?
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Super User
caesarome
Posts: 43,593
Registered: ‎27-10-2010

Re: SKY, BBC and HD channels missing?????

Try a planner rebuild

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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