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11-02-2014 05:57 PM
We already have Sky+HD with phone and broadband. Our current monthly cost is £72.65.
Our Sky router is a few years old and struggling, so we'd like to know how to get a Sky Hub and whether it'll cost us anything?
I've tried to look at the upgrade options for Sky Hub but just get an info page about switching to Sky Broadband. This is the page I've tried: http://www.sky.com/shop/broadband-talk/sky-hub/.
Where is the upgrade link to get a quote, as an existing customer?
11-02-2014 06:03 PM
11-02-2014 06:10 PM
PS - Though I still think Sky should respond to this help topic, as it's SO UNNECESSARILY DIFFICULT to find information via the website. Honestly, we WANT to buy something and yet can't find how?! Daft.
11-02-2014 06:25 PM
Hi Whitfield2013, thanks for the message and sorry for the late reply. Sorry to hear that you find it difficult to find information on our site. Please click on Help&Support before writing in the search bar to get the best results. Thanks,
11-02-2014 06:31 PM
Hi Sky (Kristi),
Thanks for your reply.
"Please click on Help&Support before writing in the search bar to get the best results".
Yes, I did this, and still didn't find what I was looking for.
Originally, I found the 'get our Sky Hub' page, then logged in to get 'information for existing users' - then got a page about purchasing Sky Broadband. Which was not useful.
I then searched 'My Sky' and 'Help&Support' before eventually giving up and posting in this forum...
11-02-2014 06:52 PM
Hi Whitfield2013, thanks for getting back to me. I see what you mean. Sorry about this. Did you try clicking buy when in there and the price may have come up in your basket before confirming purchase? Thanks,