Showing results for 
Search instead for 
Do you mean 
 
Help
Help
 
Archived Discussions
This page has been archived
The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference.
Learn more about this message
Reply
I'm New Here
Frank+Bolton
Posts: 1
Registered: ‎07-03-2013

Replacement sky hd box

I am experiencing problems with my sky hd box

Have had asistance via sky on telephone to rectify problem however still not reliable 

Auto record not working - listings dont appear consistently - screen freezing intermittently 

 

I have a replacement box in my possession 

 

Can I pair my existing viewing card to the new unit 

 

If not I have been quoted £40 for engineer call out - this is via sky and has been discounted as I am a loyal and full package customer of many years standing. 

 

Does this call out charge include the cost of replacement box if required?

 

Thank you - Tony 

 

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.
Super User
Mark39
Posts: 20,385
Registered: ‎30-11-2010

Yes, call Sky to pair your Viewing Card with the replacem...

Yes, call Sky to pair your Viewing Card with the replacement box.

 

Otherwise, yes, a callout will result in the engineer doing whatever is necessary to get you working again correctly, including providing a refurbished box as replacement for your faulty box.

Stay Safe: Don't post any personal details or Sky account information. Plain text only in this box.