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Visitor
Tied
Posts: 3
Registered: ‎26-09-2013
Accepted Solution

Remote does not work sky+ box after it has been put to standby. Have to turn off power & restart

Sky remote does not work the next after box has been in standby.  Have to turn main power off and restart sky+ box. Remote has new batteries and its red light indicates when selecting button.  It seems that box does not recognise remote signal when in standby. How can I solve this problem?

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Community Coordinator
Chris-McP
Posts: 3,194
Registered: ‎03-12-2012

Re: Remote does not work sky+ box after it has been put to standby. Have to turn off power & restart

[ Edited ]

Hi @Tied

 

Thanks for joining us here in the Sky Community and I sorry to hear about your remote problem. 

 

Could I just clear something up so I completely understand the actual problem, when your box is switched over to standby, are you not able to turn it back on by pressing TV and the SKY Button? 

 

I look forward to hearing from you so we can get to the bottom of this.

Chris-McP
Community Coordinator
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Visitor
Tied
Posts: 3
Registered: ‎26-09-2013

Re: Remote does not work sky+ box after it has been put to standby. Have to turn off power & res

None of the normal means to turn on the box work when it has been in standby overnight.  My sky + HD box works fine if I turn it to standby and awake it within a few hours but when is has been in standby for  over 6 hours it will not turn on unless I power it off and restart.  

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Community Coordinator
Peter-Ed
Posts: 3,779
Registered: ‎03-09-2012

Re: Remote does not work sky+ box after it has been put to standby. Have to turn off power & restart

Hi Tied, 

 

Thanks for coming to the Forum,

 

Can you please tell me if you have a wireless connector on your Sky+HD box as well? Have you tried a software download to see if this helps the issue?

 

Cheers, 

Pete
Community Coordinator
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Visitor
Tied
Posts: 3
Registered: ‎26-09-2013

Re: Remote does not work sky+ box after it has been put to standby. Have to turn off power &

Hi Peter,

 

I have disconnected the free sky wifi dongle and my Sky+ HD set box appears to be operating normally . I find it annoying that a sky provided wifi dongle is not compatible!!

 

Thanks

 

Tied

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