on 26-09-2013 05:22 PM
Sky remote does not work the next after box has been in standby. Have to turn main power off and restart sky+ box. Remote has new batteries and its red light indicates when selecting button. It seems that box does not recognise remote signal when in standby. How can I solve this problem?
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28-09-2013 01:20 PM - edited 28-09-2013 01:22 PM
Thanks for joining us here in the Sky Community and I sorry to hear about your remote problem.
Could I just clear something up so I completely understand the actual problem, when your box is switched over to standby, are you not able to turn it back on by pressing TV and the SKY Button?
I look forward to hearing from you so we can get to the bottom of this.
on 28-09-2013 09:11 PM
None of the normal means to turn on the box work when it has been in standby overnight. My sky + HD box works fine if I turn it to standby and awake it within a few hours but when is has been in standby for over 6 hours it will not turn on unless I power it off and restart.
on 30-09-2013 08:27 PM
Thanks for coming to the Forum,
Can you please tell me if you have a wireless connector on your Sky+HD box as well? Have you tried a software download to see if this helps the issue?
on 03-10-2013 02:03 AM
I have disconnected the free sky wifi dongle and my Sky+ HD set box appears to be operating normally . I find it annoying that a sky provided wifi dongle is not compatible!!