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Remote buttons - only volume working

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Researcher
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Post 1 of 16
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Remote buttons - only volume working

I hope someone can help!  Our sky remote used via a magic eye no longer works properly.  The only buttons that work are the volume buttons and standby.  All the other buttons don't do anything although the red led light does come on when you press them, so there's nothing wrong with the actual remote, it must be the set up.  We moved some of our boxes around but are now back in their original place, and all the connections seem fine.  The remote with the actual sky box works fine, it's just the link to the tv with the magic eye that is the problem.  Any ideas?  Thanks! x

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Researcher
Posts: 7
Post 8 of 16
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Re: Remote buttons - only volume working

All sorted from a reply from Kato on another post.  I did the following -

 

 

Sky remotes - reprogram standard to operate Sky+ or HD and vice versa


As the title says how to reprogram Sky remotes (and reset them to factory defaults which can cure non operating remotes. All remotes have at least 8 different modes (HD have 12). Obviously standard remotes do not have the Sky+ function buttons but recordings can be played from the planner by highlighting and pressing "Select" twice and stopped by pressing "Backup" - no pause, FF, Rewind or Record buttons (but recordings can be set from pressing "record" on the box.

For most remotes Version 4 and later (white label inside battery cover)
1 Press "TV"
2 Press and hold "Select" and "Yellow" together until red led in remote end flashes twice (On HD remotes "Select" and "i" together) - if it doesn't flash twice then remote cannot be reprogrammed (clone or too old)
3 Press "0" to operate standard box, "1" for Sky+ and on HD remotes "2" for HD - remotes in Sky+ mode will normally control HD boxes as well
4 Press "Select" - red led should flash twice
5 Press "Sky" and away you go

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Executive Producer
Posts: 11,105
Post 2 of 16
12,481 Views

Re: Remote buttons - only volume working

You may have to reprogram the remote but you could try removing one battery,hold down the select button for 60 seconds before replacing the battery.

.
Researcher
Posts: 7
Post 3 of 16
12,479 Views

Re: Remote buttons - only volume working

Thanks for the tip but unfortunately the battery idea didn't work.  How do you reprogram the remote?  Thanks

Executive Producer
Posts: 11,105
Post 4 of 16
12,476 Views

Re: Remote buttons - only volume working

Follow the advice in the link.http://www.sky.com/helpcentre/tv/remote-controls/

.
Researcher
Posts: 7
Post 5 of 16
12,469 Views

Re: Remote buttons - only volume working

Still not working:-(  I tried re-linking using the tv code but this didn't work either.  If anyone else has any suggestions that would be great.  Thanks.

Executive Producer
Posts: 6,362
Post 6 of 16
12,464 Views

Re: Remote buttons - only volume working

Physically check your connections again.  They may look OK, but there may be an intermittent decoupling caused by a loose connector.

Researcher
Posts: 7
Post 7 of 16
12,453 Views

Re: Remote buttons - only volume working

Hi.  Connections all ok.  Swapped the remotes over between the two rooms and the other remote works with the magic eye, so it looks like it's the remote that's the issue rather than tvlink or connections.  Any other thoughts?! thanks

Answer
Researcher
Posts: 7
Post 8 of 16
15,421 Views

Re: Remote buttons - only volume working

All sorted from a reply from Kato on another post.  I did the following -

 

 

Sky remotes - reprogram standard to operate Sky+ or HD and vice versa


As the title says how to reprogram Sky remotes (and reset them to factory defaults which can cure non operating remotes. All remotes have at least 8 different modes (HD have 12). Obviously standard remotes do not have the Sky+ function buttons but recordings can be played from the planner by highlighting and pressing "Select" twice and stopped by pressing "Backup" - no pause, FF, Rewind or Record buttons (but recordings can be set from pressing "record" on the box.

For most remotes Version 4 and later (white label inside battery cover)
1 Press "TV"
2 Press and hold "Select" and "Yellow" together until red led in remote end flashes twice (On HD remotes "Select" and "i" together) - if it doesn't flash twice then remote cannot be reprogrammed (clone or too old)
3 Press "0" to operate standard box, "1" for Sky+ and on HD remotes "2" for HD - remotes in Sky+ mode will normally control HD boxes as well
4 Press "Select" - red led should flash twice
5 Press "Sky" and away you go

Executive Producer
Posts: 6,362
Post 9 of 16
12,446 Views

Re: Remote buttons - only volume working

Which box are you trying to control, and with which remote? - Sky, Sky+ or Sky+HD

 

EDIT: You got it sorted.  Well done. 

Runner
Posts: 1
Post 10 of 16
9,476 Views

Re: Remote buttons - only volume working

Thank  you so much! Worked first time.

New Viewer
Posts: 1
Post 11 of 16
8,901 Views

Re: Remote buttons - only volume working

brilliant,! I just spent 15 mins on the phone to Sky who told me my new remote must be broken and to take it back to shop. Followed these instructions and worked first time! Thanks - how do we send this option to Sky ??
Retired Staff Member
Posts: 549
Post 12 of 16
8,896 Views

Re: Remote buttons - only volume working

Hi Pollyanna-F, thank you for your post and welcome to the Sky Community Forum, I do hope that you will be visiting the Community often as our superusers are a wonderful source of knowledge about all things Sky and there are always Community Coordinators to help customers.

I am really glad you found this guide on getting your remote up and running. I will pass your comments along and suggest that all our telephone advisors read the forums.

 

Regards,

Runner
Posts: 5
Post 13 of 16
8,735 Views

Re: Remote buttons - only volume working

I have similar issue and follow the steps listed but the sky button doesn't flash at the last step
Retired Staff Member
Posts: 629
Post 14 of 16
8,717 Views

Re: Remote buttons - only volume working

Hi there SarahjayneEds, 

 

I have replied to your other post and I look forward to your reply. 

 

Many Thanks, 

New Viewer
Posts: 1
Post 15 of 16
8,663 Views

Re: Remote buttons - only volume working

Bought a new Sky remote and had major problems setting it up with my Sky box. Just did the standard Sky remote reprogram and it's worked a treat. Many thanks!

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