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01-03-2012 02:33 PM
Thank you for bringing your issue to the Help Forum.
In respect of the Live Chat issue, the page you are on needs refreshed and as agents become available this in turn changes the status of the Live Chat availability,
If you are ordering Sky Talk and Broadband, the Broadband products that are available to you are specific to your line or area/exchange.
It may be that your particular exchange has only had the Broadband Connect Product available at this time and that is why you have been quoted the £17.
It would be worthwhile checking again as this is subject to change and other cheaper products may become available at any time. You can check product availability on Sky.com by inputting your phone number (if a BT customer) or a Postcode (if another provider)
I hope this is useful to you, let me know how things go.
on 29-10-2012 02:10 PM - last edited: 29-10-2012 02:33 PM by lainys
i am with sky i need someone to ring me you have the wrong address for me and i have a engineer out tomorow its mr salt [removed] they have my address as merhants court its weir holmes not merchants court