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Programmes not playing in sky go desktop!

Runner
Posts: 2
Post 1 of 5
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Programmes not playing in sky go desktop!

I can not get any programmes to play in the Sky Go desk top on my PC. It was working perfectly earlier and now nothing.

When selecting a programme, i have the option of play. resume or restart however these options are unresponsive when i click on them.

All other links appear to work fine.

 

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Staff
Posts: 7,725
Post 2 of 5
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Re: Programmes not playing in sky go desktop!

Hi Beth1, 

 

Welcome to the Sky Help Forum, can you tell us what browser you are using to view Sky Go and have you tried restarting your PC since this happened?

 

Thanks,

Runner
Posts: 2
Post 3 of 5
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Re: Programmes not playing in sky go desktop!

I have restarted the pc a number of times with no change. Still unable to play any of my downloaded programmes within the desktop player. I use Chrome but as i say the issue is within the Sky desktop player which until yesterday had no isues.

Staff
Posts: 7,725
Post 4 of 5
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Re: Programmes not playing in sky go desktop!

Hi Beth1, 

 

Thanks for that, have you tried uninstalling Sky Go Desktop and re-installing this by right-clicking anywhere on the Sky Go Desktop window and selecting the option to remove the application?

 

Once you've removed Sky Go Desktop, log in to http://go.sky.com/vod/content/Home/Application_Navigation/Accounts_%26_Settings/content/l/l/content/... and download the application again.

 

Let us know if this helps

Runner
Posts: 1
Post 5 of 5
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Re: Programmes not playing in sky go desktop!

Hi, I am having the same issue, and I just uninstalled and reinstalled and no change. What should I do?

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