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08-02-2012 11:43 AM
When looking through the TV guide and choosing a program which I might like to watch there is no program synopsis available, this has only started at the weekend but most annoying, due to the fact that I can't plan my viewing!!!!! Please help. Thanks
Answered Go to the Answer
08-02-2012 11:47 AM
Try aplanner rebuild, this solves many faults.
Also can you check on your services
Press services then 04 select. what are your signal levels like ?
08-02-2012 11:47 AM
See if rebooting the box helps.First turn your box off at the mains for 5 minutes,turn back on and wait another 4 minutes then retry.
If that hasn't helped try a planner rebuild.
09-02-2012 08:17 AM
First of all I would like to welcome you to the community
I was just looking to see if the advice that the forum has given you has managed to resolve this issue. Can you let me know how you got on?
20-02-2012 01:45 PM
Having had this problem for a few weeks it was getting irritating. I followed the instructions on rebuilding and rebooting and it did not clear the problem. So I telephone Sky Help Desk. They were very helpful and talked me through checking the software version and then doing a software update. The update took over 10 minutes and the help desk phoned me back to check whether it had cleared the issue. It hadn't. I was then told it would need an engineer with a call out charge of €100 because my Sky + HD box was out of warranty. I declined this offer. Durig the navigation of the install and setup menus I noticed an option 'Single Feed Mode'. Mine was set to off as originally the box had been connected to two feeds. I changed this setting and pressed 'green' which saved and rebooted the box. Hey Presto. I now have all my listings and synopsis back. The telephone help desk was very helpful but perhaps they should have directed me to this setting before suggesting a call out. I would not have been happy if the engineer charged me €100 just to change an option.
21-02-2012 08:04 AM
It is really great you have managed to resolve your problem without needing to take up the engineer call out, and we really appreciate you popping onto the forum and letting the community know that this is something they can try
It would be great to see you post on the forum again in the future.
24-05-2012 08:30 PM
Magic. Selecting 'Single Feed Mode (ON)' did the trick. I can now view any programme synopsis (in mini tv mode) without having to select the channel being queried (I only need to highlight it). I've had this problem "program synopsis not available" for a long time. Living in a block of flats means that dual digital inputs aren't available to us (yet?).
Thanks for that aardsoft
10-06-2012 02:31 PM
thank you aardsoft! i also started having this problem on friday. the planner rebuilt didn't help. went to have a look at my feed and low and behold, the single feed was off. why, i don't know. i think it might have happened when i was watching a dvd and recording something at the same time.
anyway, i got my program synopsis back. thank you.
10-06-2012 09:43 PM
Hello, We too are having the same problem. It started today after having SKY + HD for a year. We too have been offered a visit from the engineer. We first of all had problems with no satellite channel signal now that is fixed we have no program synopsis. Where did you find your set up menu?any help would be gratefully received. Many thanks
11-06-2012 06:49 PM
We are having the same problem since the weekend too. First of all it started with no satellite signal. Then after a few calls, rebuild, card in, sky off etc. etc that got sorted. Then no synopsis. Same saga. Now now recording programmes you have put on earlier and are unaware until you come to view and see it has not recorded. Totally fed up and thinking of leaving them. Definitely not wasting money on a call out!!
11-06-2012 07:38 PM
Then no synopsis. Same saga. Now now recording programmes you have put on earlier and are unaware until you come to view and see it has not recorded.
Sounds like you have no signal on one feed from the dish. What is the make and mode of your Sky box (on the rear panel) and what are your signal strengths? Do you have your own dish, or are you connected to a communal system?
05-07-2012 08:09 PM