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daisyduck1976
Posts: 8
Joined: ‎02-08-2011
Accepted Solution

Problems with sky go streaming

[ Edited ]

HI- I wonder if anyone can help. I seem to be having problems with Sky Go. It's getting me a bit frustrated! :smileymad:

 

If I click to watch a programme, it starts with no problems at all. I watch the first part happily and the first set of ads play with no trouble at all. Then once the ads have finished, the next part takes an interminable time to buffer up to 100% and play. Then it plays with no problems until after the next set of ads where the same thing happens again. In between I sometimes randomly lose connection to Sky Go (although my internet connection is till up and running with no problem at this time) and have to start the whole thing again, clicking ahead to the end of each segment waiting forever for them to buffer and then finally getting back to where I was. 

 

Other info- my internet connection is currently running between 5.5 and 6 MB.

I use Chrome but have the same problem in IE and Firefox when I try them.

I have no similar problems using BBC iPlayer, itv player, CHoD, Demand 5 or any other streaming service.

I have tried reinstalling Silverlight.

I have checked the Silverlight settings and they are all as they should be.

 

Any suggestions?

:smileysad:

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Staff
LauraMac
Posts: 6,976
Joined: ‎20-12-2010

Re: Problems with sky go streaming

Hi daisyduck1976, 

 

When you are using Sky Go do you have any other devices connected to the Internet that could slow the speed down? 

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Getting There
daisyduck1976
Posts: 8
Joined: ‎02-08-2011

Re: Problems with sky go streaming

No just the laptop that I am watching on, and like I said I don't have this problem with any other online tv watching sites at any time, only Sky Go and it's every single time regardless of the time of day etc.

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LauraMac
Posts: 6,976
Joined: ‎20-12-2010

Re: Problems with sky go streaming

Hi Daisyduck1976, 

 

Thanks for your reply, the next step would be to uninstall and reinstall Microsoft Silverlight 

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Getting There
daisyduck1976
Posts: 8
Joined: ‎02-08-2011

Re: Problems with sky go streaming

[ Edited ]

Okay-

 

I have just uninstalled, silverlight, reinstalled it and then tried to watch Big Love on Sky Go (Sky Atlantic) using Chrome.

 

Exactly as before, it played with no problems until the end of the first ad break and then started buffering extremely slowly, taking just under 5 minutes beofre playing all the ads again and then continuing through to the second part.

 

:smileysad:

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Staff
Malcolm-M
Posts: 8,573
Joined: ‎21-10-2010

Re: Problems with sky go streaming

Hi daisyduck1976, we has similar reports from a few customers on Sky Player. If all of the suggestions have failed to resolve the problem we would ask that you contact us as we may need to escalate your issue to the second tier of Sky Go support.

Malcolm-M
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Getting There
daisyduck1976
Posts: 8
Joined: ‎02-08-2011

Re: Problems with sky go streaming

Thank you. I have done that now.

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