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22-03-2014 08:08 PM
23-03-2014 03:08 PM
Afternoon @Kennyyorke25 and thanks for registering on our community forum.
I understand you've previously reported an issue with The Happenings on Catch Up where you've been advised you need to upgrade your subscription. Does this happen with all episodes or only certain episodes? I assume this is via Sky TV as well?
Let us know and we'll investigate further if required.
23-03-2014 03:48 PM - last edited: 23-03-2014 03:49 PM
23-03-2014 03:56 PM
Thanks for coming back to us @Kennyyorke25,
Can you tell us what TV packages you are receiving? And can you tell us if the content you are trying to view On Demand is in HD?
23-03-2014 04:07 PM - last edited: 23-03-2014 04:09 PM
23-03-2014 04:50 PM
Ok, as you've been advised it should have been resolved within 24 hours and it has yet to be resolved can we get you on a live chat and we'll have another look at the account.