on 12-03-2012 07:36 PM
Am on Mac OS X 10.6.8
Usually using Chrome but have tried Firefox and Safari with same problem.
This is the usual sequence of events:
1.) I install Silverlight
2.) Silverlight works fine
3.) Come back to Mac another day
4.) Where Silverlight player should be, white screen
5.) Will not work again until...go back to Step 1.
Have now removed and reinstalled about 22 times. Incredibly annoying, and used to work fine on this Mac. Cannot understand it.
on 13-03-2012 06:24 PM
Thanks for your first post and welcome to the Help Forum
Sorry to see that you are still having issues getting Sky Go to work, I wish to help you resolve this issue so I have sent you a Private Message Requesting more information.
If you could reply to this that would be great.
on 04-04-2012 01:50 PM
I had this problem and it turns out that it relates to SilverLight 5 and..... wait for it...... fonts with an ampersand "&" in the name (e.g. AT&T font).
I used Typrograf to look for fonts with an ampersand, found 2 and deleted them. Then uninstalled SilerLight via the Contral panel and reinstalled when prompted by Sky Go.
Worked a charm!!! Sounds wired but believe me... it works.
on 06-04-2012 10:43 AM
Spent 2 days trying to get rid of this white screen problem, then tried this solution too . . . . and it works brilliantly! Sky tech' and microsoft' tech were unable to help, amazing solution, don't know why it works but it does . .
on 16-04-2012 08:55 PM
Thanks for the help. I am unsure how to delete these fonts. I have downloaded Typograf. Could you explain what I do next please. Running Windows 7 64 bit.
on 14-03-2013 08:55 PM
hello ive tried to install the player my mac using the latest verion of safari, it doesnt work, then i remove remove and reinstall and everytime im getting a white screen, it self installs, does not register on my computer or recognise my computer. the screen keeps keeps going white and no link is available anywhere on my mac book to be able to open up the desktop.
on 15-06-2013 03:50 PM
hi there everyone,
im wondering if someone could help.
ive installed sky go onto my windows laptop; when i click on the app it opens but everytime i sign in i get a white screen.
could anyone tell me how to solve this?
on 15-06-2013 04:58 PM
Try uninstalling Microsoft Silverlight off your computer and then reboot the PC. When it has started up again go to use Sky Go again and it should prompt you to install silverlight which you need to do again, if this hasn't fixed it try using Firefox or Google Chrome as your browser.
18-06-2013 07:40 AM - edited 18-06-2013 07:41 AM
I was having these issues also and didn't have any fonts containing ampersands (&).
I tried the uninstall / reboot / reinstall Silverlight option and was still unable to resolve.
However I have another solution that worked for me (I'm using Win 7 64-bit):
1 - Right-click the Silverlight app inside of the SkyGo download page (http://go.sky.com/vod/content/Home/Application_Nav
2 - Refresh the page to force the installer to run again.
3 - Click install and then click on More Options (as the count-down appears).
4 - Ensure that the Desktop icon is checked under more options and then click install.
5 - Once the installation has finished, check your desktop for the Sky Go icon.
6 - Right click the skygo icon and go to properties.
7 - Click on the compatibility tab and then check the 'Run this program as an Administrator' option and click OK.
8 - Try to open Sky Go.
I hope this helps!
on 20-06-2013 11:11 PM
I have the same problem. If you've managed to resolve it, i'd like to know how.
I have a Toshiba Sattelite p55, window 8. I've tried with both firefox and IE browser, installed - uninstalled, then reboot, to no avail, i still get the white screen. Any help with regards to this matter will be greatly appreciated.