on 26-09-2011 09:48 PM
I live in a high rise block of flats where the Sky+ HD signal is fed into each of the flats via a communal digital TV aerial and for the last few weeks the picture on channel 320, and sometimes on channel 502 either breaks up or I will see a no satellite signal error on the TV.
The company who maintain the system have sent an engineer out on the 26/09/11 with regard to the fixing the problem, but at 20:10 the picture started to break up as before, therfore could it be a problem with the Amstrad Sky+ HD box.
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27-09-2011 05:25 PM - edited 27-09-2011 05:36 PM
on 27-09-2011 06:32 PM
I can conform that another tenant who live on the same floor and has a Sky+ HD box, is also experiencing the same problem.
Doing a planner re-build appears to correct the problem, but it is only temporary, because the problem returns a few hours later or when I am watching the channel where the error occurs on and when I check the other channels all I get is the same no satellite signal error.
on 28-09-2011 01:43 PM
on 28-09-2011 09:41 PM
on 30-09-2011 01:53 PM
It sounds as though you are experiencing a transponder issue. The next step would be to contact us, as I think you may need an engineer to fix the issue.
on 30-09-2011 06:06 PM
I would ask a Sky engineer to call, but from what have been told by the engineer from the company who maintains the communal digital TV aerial, only they can carry out repairs to the system, which is one reason why I have not taken out the service plan.
on 30-09-2011 08:37 PM
As somebody else in the block is having similar problems, I would suggest you save your money. The problem is not with the box, but with the communal system. And the building management and their satellite company are responsible for that. Something somewhere is amiss - dish alignment, LNB, LNB skew, or the system multiswitch. The channels you have quoted are Low Band - maybe the LNB is having trouble with that range of frequencies.
Don't rule out some kind of electrical interference from something in the building on the LNB's downconverted frequency to the boxes in the flats, or from wireless equipment therein such as DECT phones, router, baby alarms, Sky Gnome or just about anything else that radiates wirelessly.
on 01-10-2011 05:47 PM
Thank you for your reply.
There are a number of mobile phone masts on the roof, and I know there was an issue about 18 months ago with the microwave radiation from the phone masts interfering with the sattelite signal, but I don't know how they solved the problem.