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Explorer
chimpette
Posts: 7
Joined: ‎06-01-2013

Pop-ups

Why, all of a sudden, do pop-ups keep appearing? I have pop-ups turned off and have done a complete system scan. Nothing works. It is only Sky that is the problem, used another provider and no pop-ups.

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El Capo
daveNOS
Posts: 4,101
Joined: ‎04-08-2012

Pop ups are handled by browser and can be stopped by addi...

Pop ups are handled by browser and can be stopped by adding a pop up blocker to your browser or by anti virus software.

 

This issue is not caused by your Internet Provider.

I do not work for Sky im just a customer like you

Sky Service app Android


Sky Service app apple devices


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Explorer
chimpette
Posts: 7
Joined: ‎06-01-2013

Re: Pop ups are handled by browser and can be stopped by addi...

Thanks for replying but I have done all that and still get the pop-ups !!
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Staff
Darcy-D
Posts: 621
Joined: ‎11-09-2013

Hi chimpette,   Thanks for your post and sorry for the la...

Hi chimpette,

 

Thanks for your post and sorry for the late reply.

 

Unfortunately as daveNOS has advised, pop-up's are not coming from your broadband provider but are sent from the browser and whether or not there is a virus on your computer causing this.

 

Have you tried another browser, a pop up blocker and a full virus scan?

 

Thanks.

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