on 19-12-2012 07:23 PM
Planner wont display error 10-7 tried as suggested on forum to rebuild and power down, just keeps freezing at housekeeping pls wait stage and nothing displayed when re powered any other suggestions?
on 19-12-2012 09:21 PM
Spent last 2 hours on sky chat with an advisor only to get told equipment at fault and out of warranty so have to have service visit at either one off cost £65 or £8+ per month insurance premium so no further forward until the engineer visits ...... bizarre as it was working fine yesterday stung by sky again :-(
on 20-12-2012 10:11 AM
on 20-12-2012 02:34 PM
I tried troubleshooting as detailed on the forum, trying to rebuild sky plus and also went through numerous suggestions from the guy on sky chat, do you know of anything i should try?
on 20-12-2012 02:43 PM
on 20-12-2012 04:50 PM
Hi Emma have carried out system reset as you suggested, it has wiped all info in the planner including saved programmes, i have been able to set programmes to record in planner now, however i cannot get into on demand have entered internet info twice and it is saying no programmes available ensure you have sky+ subscription and try again in a few hours, what is that about - have we lost anything else by doing system reset and how do we get it back
on 20-12-2012 04:59 PM
on 20-12-2012 05:07 PM
i am bit confused the guy last night said the programmes would not be erased, doesnt matter now, can you cancel the engineer visit scheduled for saturday. will try the on demand again later hopefully it will work in time for Christmas, why do you think the problem arose in the first place is this quite common - do we get re-embursed for loss of services that we are paying for? ie sky plus planner?
on 21-12-2012 10:57 AM
Thanks for posting.
Can you tell us what service you need reimbursed for? Have you spoke to Sky directly(not via the Forum)regarding cancelling the engineer visit?
on 03-06-2013 06:30 PM
I have joined the ranks of the 10-7 fault. Why is this happening to so many people? It's really compromising the service from Sky to be unable to view recorded programmes (all now deleted) and/or On Demand and I'm also at the "you don't have OnDemand message". Am hoping that, like another viewer, this will kick in at some point.
Thanks though to Emma, followed her advice to a previous customer and hoping it's worked for us - can at least rewind etc again now. Guess it's suck it and see regarding the On Demand.