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Phone line problems

Researcher
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Phone line problems

Hi all recently moved home and finally open reach decided to connect the phoneline (3 weeks) and since it has been connected the phone when it is used you can hardly hear whos on the other end because of crackling sounds and it has dropped calls a few times too , so before I try a different phone just thought I would see if there is anyone else who has had problems like this and what can be done to fix it

thanks Derek

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Staff
Posts: 7,551
Post 2 of 6
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Re: Phone line problems

Hi DerekT, 

 

As this is your first post I would like to welcome you to the help forum Smiley Happy

 

Can I ask you to follow the steps on this link and if this doesn't resolve the issue I would suggest contacting us so we can look into this further.

 

Let us know how you get on?

 

Thanks, 

Anne
Community Coordinator
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Sky Help Centre http://www.sky.com/help

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Researcher
Posts: 3
Post 3 of 6
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Re: Phone line problems

Hi thanks for the link, tried but to no avail , so contacted sky help team who did the tests which has resulted in a home visit in the next few days hopefully

regards Derek

 

Staff
Posts: 5,207
Post 4 of 6
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Re: Phone line problems

Hi DerekT

 

Great to hear that you have managed to get to the bottom of your telephone issue and hopefully this will get fully resolved by the engineer visit. 

 

Keep us updated

 

Thanks  

Researcher
Posts: 3
Post 5 of 6
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Re: Phone line problems

Hi an update , today an enginner from openworld came and checked the line and installed a new one as there was a break in the line which was there before we moved in ,he was very helpful. So the problem has been sorted , and I would not hesitate to come in there again for advise ,thanks Derek

Staff
Posts: 5,207
Post 6 of 6
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Re: Phone line problems

Hi DerekT

 

Great news, Glad to hear that all is now back to normalSmiley Happy

 

Thanks again for the update.   

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