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Getting There
Redriverbirder
Posts: 6
Registered: ‎10-03-2012
Accepted Solution

PIN protection

I am new to Sky and had a new Sky+HD box installed recently.  So far only one problem. I have set up a manual record to record a BBC One (not HD) pre watershed programme.  It has recorded correctly every evening but when I come to watch it- usually later that evening -it wants a PIN input.  I have set and saved all PIN off settings (no kids) and searched the manual  and checked the options on manual set up and found no advice.  How can I stop it needing a PIN every time?

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Super User
caesarome
Posts: 45,647
Registered: ‎27-10-2010

Re: PIN protection

Give a planner rebuild a try:

 

http://www.sky.com/helpcentre/tv/sky-plus-hd/recording/guide-to-performing-a-planner-rebuild/

 

If you have turned the pin request to off it should only ask you for it if you are viewing a age restricted film/program prior to the watershed and by doing this it might correct the error on your box.

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Getting There
Redriverbirder
Posts: 6
Registered: ‎10-03-2012

Re: PIN protection

Thanks -will report on Monday when the next recording is due.

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Getting There
Redriverbirder
Posts: 6
Registered: ‎10-03-2012

Re: PIN protection

Rebuilt planner. No difference. Tried turning PIN off each option and also all. Still no change.  Software was updated by engineer on installation on March 7.  Any other ideas?

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Super User
caesarome
Posts: 45,647
Registered: ‎27-10-2010

Re: PIN protection

If you haven't got much in your planner then a full reset might be another option but this will set the box back to the state it was in when you first got it so it will delete any series links you have in place and it will also delete any recordings you have in your planner.

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Retired Staff Member
Anne-M
Posts: 7,551
Registered: ‎10-10-2011

Re: PIN protection

Hi Redriverbirder, 

 

If you set up a manual recording, you will be asked to enter your PIN number to be able to play the content back. 

 

Here is some examples where a PIN number may be asked for:

 

  • Material recorded shown on a locked channel at any time.
  • Material recorded shown after 8pm on post watershed locked channel.
  • Material rated and relative rating restriction in place.
  • Material rated and played back out of watershed.
  • Material recorded via a manual record. 

Thanks, 

Anne
Community Coordinator
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I'm New Here
Mashley98
Posts: 1
Registered: ‎01-04-2012

Re: PIN protection

Can anyone tell me where I can find my pin number please?

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Super User
kato
Posts: 10,026
Registered: ‎26-03-2011

Re: PIN protection


Mashley98 wrote:

Can anyone tell me where I can find my pin number please?


Your pin number is the last four digits of you first viewing card.If this hasn't helped see here for further advice.

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