on 09-02-2013 08:51 PM
on 12-02-2013 07:34 PM
Thank you for your first post on the Sky Help Forum, welcome to the community!
I understand that you've probably found frustrating, I would too. Can I get you to have a look at these steps and confirm that you've been through all of the relevant one's. They focus on connection and speed issues.
Come back and let me know how you get on.
on 12-02-2013 08:10 PM
on 12-02-2013 09:16 PM
on 12-02-2013 09:28 PM
on 12-02-2013 09:39 PM
Not sure if it's still the case, but it took about 45 mins to make the first connection when I swapped to Sky Hub from 2504n on Fibre. Is the internet light flashing while waiting? If so, maybe give it longer to see if it connects before giving up?