on 26-07-2011 05:17 PM
I have been having trouble getting my new HP Wireless printer to connect to the computer. After much faffing about, the helpful folks at HP have told me that I need to make sure the following ports are open:
UDP 427 inbound,
UDP 427 outbound,
UDP 161 outbound,
UDP 139 outbound,
TCP 9220 outbound,
TCP 9220 inbound,
TCP 9500 outbound,
TCP 9290 outbound
UDP 137 inbound
UDP 137 outbound
I would also recommend checking mac address filtering is disabled on your router.
So, I am completely inexperienced with this sort of thing. I've input the IP address into the browser and had a look around but I can't see anything office to do with ports and I'm scared to change anything. Can someone please, please give me a noddy talk through on how to do the above port opening? Believe me, no instructions will be too simple, don't worry about insulting my intelligence. I just want to print without wires!
Many thanks in anticipation
Solved! Go to the solution
on 27-07-2011 01:25 PM
I'm afraid we cannot offer direct support for port forwarding, hopefully a member of the community will be able to advise on this.
Most devices that connect to routers including wireless printers should support UPNP which should be enabled by default on the router. What I can suggest is checking that UPNP is enabled on your router and resetting this by following the steps below to see if it fixes the issue.
on 27-07-2011 02:21 PM
Thanks for the reply. I followed the steps you suggested. Unfortunately it made no difference. My computer still cannot find the printer.
I still can find no way to open the ports mentioned in my original post, and I'm beginning to think I just wasted cash on a "wireless" printer for nothing.
04-10-2011 07:30 PM - edited 04-10-2011 07:42 PM
did anyone come back to you?
did you sort it?
i am having the same problem and if SKY don't pull their finger out i'm leaving!
on 14-10-2011 01:17 PM
Please, Please, help.
Since I signed up for Sky Broadband, I have had nothing but trouble trying to connect my wireless printer. When I was with BT I had no problems at all. So unless SKY sort this out for me and a lot of other people having the same problems then I AM LEAVING also and never, will recommend SKY to anyone else.
on 16-10-2011 09:04 AM
So we can try assist further could you talk us through the process you try when attempting to connect your printer to your Sky router?
Has the username and wireless password been changed on the printer since changing routers?
Let us know