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Runner
Posts: 3
Joined: ‎05-01-2014

On demand channel 5

Hi can anyone tell me why i can download a show from demand 5 but when i try to download a film from demand5 it says i need to upgrade my package. I thought all catch up tv was included in my subscription

Runner
Posts: 3
Joined: ‎05-01-2014

Re: On demand channel 5

That's what has happened to me but with all programmes. I don't know Smiley Sad
Oracle
Posts: 56,563
Joined: ‎27-10-2010

Re: On demand channel 5

Do you have the Entertainment Extra+ package and was the film you are try to watch in HD ?

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Runner
Posts: 3
Joined: ‎05-01-2014

Re: On demand channel 5

Hi, i have the entertainment package, not extra, the film was on channel 5 and channel 5 hd and neither would download

Retired Staff Member
Posts: 946
Joined: ‎16-12-2013

Re: On demand channel 5

Hi Ticketman+1,

 

Can you please try a planner rebuild, you can do this by following these steps; http://help.sky.com/tv/problems-with-your-sky-tv/problems-with-your-recordings-and-planner . Once you have done this, please try to download a movie. If you have any further queries, please don't hesitate to contact us.

 

Regards

Runner
Posts: 3
Joined: ‎05-01-2014

Re: On demand channel 5

Smiley HappySmiley HappyHi i did a planner reset and downloaded a film from channel 5 and it plays ok, thank you

Retired Staff Member
Posts: 629
Joined: ‎16-12-2013

Re: On demand channel 5

Glad it's now working for you Ticketman+1. 

 

If you need any help with anything else at all, please do post again.  :-)

 

Many Thanks,