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06-01-2014 05:54 AM
Do you have the Entertainment Extra+ package and was the film you are try to watch in HD ?
07-01-2014 03:56 PM
Can you please try a planner rebuild, you can do this by following these steps; http://help.sky.com/tv/problems-with-your-sky-tv/problems-with-your-recordings-and-planner . Once you have done this, please try to download a movie. If you have any further queries, please don't hesitate to contact us.
12-01-2014 04:41 PM