Archived Discussions
This page has been archived
The content on this page may be out-of-date or have been superseded by newer information. Links on this page to other sites may not work and contact information may be inaccurate. This page has been archived for future reference. Learn more about this message
Reply
Getting There
Ticketman+1
Posts: 3
Joined: ‎05-01-2014

On demand channel 5

Hi can anyone tell me why i can download a show from demand 5 but when i try to download a film from demand5 it says i need to upgrade my package. I thought all catch up tv was included in my subscription

Please do not post any personal details or account information. Please use plain text.
Getting There
Suzanne4d
Posts: 3
Joined: ‎05-01-2014

Re: On demand channel 5

That's what has happened to me but with all programmes. I don't know :smileysad:
Please do not post any personal details or account information. Please use plain text.
Super User
caesarome
Posts: 46,190
Joined: ‎27-10-2010

Re: On demand channel 5

Do you have the Entertainment Extra+ package and was the film you are try to watch in HD ?

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Please do not post any personal details or account information. Please use plain text.
Getting There
Ticketman+1
Posts: 3
Joined: ‎05-01-2014

Re: On demand channel 5

Hi, i have the entertainment package, not extra, the film was on channel 5 and channel 5 hd and neither would download

Please do not post any personal details or account information. Please use plain text.
Retired Staff Member
usman-a
Posts: 946
Joined: ‎16-12-2013

Re: On demand channel 5

Hi Ticketman+1,

 

Can you please try a planner rebuild, you can do this by following these steps; http://help.sky.com/tv/problems-with-your-sky-tv/problems-with-your-recordings-and-planner . Once you have done this, please try to download a movie. If you have any further queries, please don't hesitate to contact us.

 

Regards

Please do not post any personal details or account information. Please use plain text.
Getting There
Ticketman+1
Posts: 3
Joined: ‎05-01-2014

Re: On demand channel 5

:smileyhappy::smileyhappy:Hi i did a planner reset and downloaded a film from channel 5 and it plays ok, thank you

Please do not post any personal details or account information. Please use plain text.
Retired Staff Member
Gemma-H
Posts: 631
Joined: ‎16-12-2013

Re: On demand channel 5

Glad it's now working for you Ticketman+1. 

 

If you need any help with anything else at all, please do post again.  :-)

 

Many Thanks, 

Please do not post any personal details or account information. Please use plain text.