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On Demand Wireless Connector + BT Home Hub

Runner
Posts: 7
Post 1 of 31
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On Demand Wireless Connector + BT Home Hub

As hard as Itry this will not connect. The local connection is ok but service connection FAIL. (yes password is lower case)

Sjy says language on BT Home Hup needs changed from WEP to WPA PSK or vice versa. Bt changed my security settings from WPA and WPA2 to WPA only but no help. Don't know where to go now as BT say they can't help.

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Oracle
Posts: 16,702
Post 2 of 31
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Re: On Demand Wireless Connector + BT Home Hub

Just as a test try turning the Home Hub Wifi security OFF temporarily and see if it connects then. This will show if the WiFi security is the place the connection is having trouble with.

 

I find the Home Hub Wifi to be vary dodgy so use an Edimax EW-7416APN attached to the HH for WiFi connectivity, it has better range and a more reliable connection.

Annie    Community Oracle since 2012 / Sky Customer since 1989 / VIP Diamond
Entertainment + HD + Box Sets + Kids + Cinema + Complete Sports Pack + Sports HD + Multiscreen + Go Extra
For my Sky FAQ/TV setup etc… Google annieuk_3546758569606 -community (Annie’s Hobby Website)
Runner
Posts: 7
Post 3 of 31
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Re: On Demand Wireless Connector + BT Home Hub

No that didn't work either

Oracle
Posts: 16,702
Post 4 of 31
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Re: On Demand Wireless Connector + BT Home Hub

Try this on the HH:

 

Settings >> Advanced settings >> Broadband >> VPN >> Port Clamping Enable >> Yes

 

 

Annie    Community Oracle since 2012 / Sky Customer since 1989 / VIP Diamond
Entertainment + HD + Box Sets + Kids + Cinema + Complete Sports Pack + Sports HD + Multiscreen + Go Extra
For my Sky FAQ/TV setup etc… Google annieuk_3546758569606 -community (Annie’s Hobby Website)
Runner
Posts: 7
Post 5 of 31
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Re: On Demand Wireless Connector + BT Home Hub

No that hasn't worked either. Smiley Sad

Oracle
Posts: 16,702
Post 6 of 31
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Re: On Demand Wireless Connector + BT Home Hub

All I can think to try is reset the HH and Wifi connector to factory settings.

Annie    Community Oracle since 2012 / Sky Customer since 1989 / VIP Diamond
Entertainment + HD + Box Sets + Kids + Cinema + Complete Sports Pack + Sports HD + Multiscreen + Go Extra
For my Sky FAQ/TV setup etc… Google annieuk_3546758569606 -community (Annie’s Hobby Website)
Runner
Posts: 7
Post 7 of 31
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Re: On Demand Wireless Connector + BT Home Hub

I might have to go back to that. Sky did say they were getting a lot of calls and the vast majority were problems with the BT hub

Runner
Posts: 5
Post 8 of 31
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Re: On Demand Wireless Connector + BT Home Hub

I had the exact same problem,i left it for a few days and the tried again and it worked see my post.

 

http://helpforum.sky.com/t5/On-Demand-Catch-Up-TV/Sky-HD-box-not-connecting-to-BT-broadband-via-ethe...

Runner
Posts: 7
Post 9 of 31
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Re: On Demand Wireless Connector + BT Home Hub

Thanks for that i will give it a go.

Runner
Posts: 4
Post 10 of 31
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Re: On Demand Wireless Connector + BT Home Hub

I am having the same problem as everyone else on this forum. I keep getting "service connection fail". I have read through this and other forums and tried the solutions put forward my mods and members but to no avail. I am using a bthome hub 3 on infinity with skys wireless connector.

Runner
Posts: 7
Post 11 of 31
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Re: On Demand Wireless Connector + BT Home Hub

I sent a complaint in asking for a refund. Someone got back to me quickly and spent another hour going through it again but it still wouldn't work. So they are sending me a new one as they said this one might be faulty but have promised a refund if it still won't connect.

Runner
Posts: 2
Post 12 of 31
8,709 Views

Re: On Demand Wireless Connector + BT Home Hub

I have sky router so no probs for me. My friend has a BT home hub. Its taken a week of trying everything but THIS WORKS. Mega happy whoop whoop
Runner
Posts: 1
Post 13 of 31
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Re: On Demand Wireless Connector + BT Home Hub

I have BT Home Hub 3 and am trying to connect via sky wireless connector (arrived today). Managed to get local connection ok and IP but service connection has failed so cannot get the ondemand stuff, I have read all through this article and tried the lot but still not working,any suggestions? 

Runner
Posts: 7
Post 14 of 31
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Re: On Demand Wireless Connector + BT Home Hub

I should have updated on my situation. Sorry. I was sent a new box and when i connected it I had the same problem of system fail so just gave up in disgust. However, a few hours later - and in a better frame of mind - I went back and tried again and it worked !!!! The sky helpdesk said I obviously had a faulty box originally.

Staff
Posts: 5,857
Post 15 of 31
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Re: On Demand Wireless Connector + BT Home Hub

Hi Sammy100,

 

Thanks for getting back and letting us know that you have this up and working.

 

Enjoy the On Demand service and look forward to your future postsSmiley Happy

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