Reply

On Demand Wireless Connector + BT Home Hub

Runner
Posts: 7
Post 1 of 31
10,421 Views

On Demand Wireless Connector + BT Home Hub

As hard as Itry this will not connect. The local connection is ok but service connection FAIL. (yes password is lower case)

Sjy says language on BT Home Hup needs changed from WEP to WPA PSK or vice versa. Bt changed my security settings from WPA and WPA2 to WPA only but no help. Don't know where to go now as BT say they can't help.

All Replies
Reply
Oracle
Posts: 14,077
Post 2 of 31
10,418 Views

Re: On Demand Wireless Connector + BT Home Hub

Just as a test try turning the Home Hub Wifi security OFF temporarily and see if it connects then. This will show if the WiFi security is the place the connection is having trouble with.

 

I find the Home Hub Wifi to be vary dodgy so use an Edimax EW-7416APN attached to the HH for WiFi connectivity, it has better range and a more reliable connection.

Please note: If you send me a personal email using my website or PM me on the forum regarding a sky issue, you will not get a reply, Thank you. I do not work for sky, I just volunteer my time to help other customers in need.
Runner
Posts: 7
Post 3 of 31
10,415 Views

Re: On Demand Wireless Connector + BT Home Hub

No that didn't work either

Oracle
Posts: 14,077
Post 4 of 31
10,406 Views

Re: On Demand Wireless Connector + BT Home Hub

Try this on the HH:

 

Settings >> Advanced settings >> Broadband >> VPN >> Port Clamping Enable >> Yes

 

 

Please note: If you send me a personal email using my website or PM me on the forum regarding a sky issue, you will not get a reply, Thank you. I do not work for sky, I just volunteer my time to help other customers in need.
Runner
Posts: 7
Post 5 of 31
10,392 Views

Re: On Demand Wireless Connector + BT Home Hub

No that hasn't worked either. Smiley Sad

Oracle
Posts: 14,077
Post 6 of 31
10,388 Views

Re: On Demand Wireless Connector + BT Home Hub

All I can think to try is reset the HH and Wifi connector to factory settings.

Please note: If you send me a personal email using my website or PM me on the forum regarding a sky issue, you will not get a reply, Thank you. I do not work for sky, I just volunteer my time to help other customers in need.
Runner
Posts: 7
Post 7 of 31
10,380 Views

Re: On Demand Wireless Connector + BT Home Hub

I might have to go back to that. Sky did say they were getting a lot of calls and the vast majority were problems with the BT hub

Runner
Posts: 5
Post 8 of 31
10,274 Views

Re: On Demand Wireless Connector + BT Home Hub

I had the exact same problem,i left it for a few days and the tried again and it worked see my post.

 

http://helpforum.sky.com/t5/On-Demand-Catch-Up-TV/Sky-HD-box-not-connecting-to-BT-broadband-via-ethe...

Runner
Posts: 7
Post 9 of 31
10,264 Views

Re: On Demand Wireless Connector + BT Home Hub

Thanks for that i will give it a go.

Runner
Posts: 4
Post 10 of 31
9,926 Views

Re: On Demand Wireless Connector + BT Home Hub

I am having the same problem as everyone else on this forum. I keep getting "service connection fail". I have read through this and other forums and tried the solutions put forward my mods and members but to no avail. I am using a bthome hub 3 on infinity with skys wireless connector.

Runner
Posts: 7
Post 11 of 31
9,919 Views

Re: On Demand Wireless Connector + BT Home Hub

I sent a complaint in asking for a refund. Someone got back to me quickly and spent another hour going through it again but it still wouldn't work. So they are sending me a new one as they said this one might be faulty but have promised a refund if it still won't connect.

Runner
Posts: 2
Post 12 of 31
8,588 Views

Re: On Demand Wireless Connector + BT Home Hub

I have sky router so no probs for me. My friend has a BT home hub. Its taken a week of trying everything but THIS WORKS. Mega happy whoop whoop
Runner
Posts: 1
Post 13 of 31
8,446 Views

Re: On Demand Wireless Connector + BT Home Hub

I have BT Home Hub 3 and am trying to connect via sky wireless connector (arrived today). Managed to get local connection ok and IP but service connection has failed so cannot get the ondemand stuff, I have read all through this article and tried the lot but still not working,any suggestions? 

Runner
Posts: 7
Post 14 of 31
8,443 Views

Re: On Demand Wireless Connector + BT Home Hub

I should have updated on my situation. Sorry. I was sent a new box and when i connected it I had the same problem of system fail so just gave up in disgust. However, a few hours later - and in a better frame of mind - I went back and tried again and it worked !!!! The sky helpdesk said I obviously had a faulty box originally.

Staff
Posts: 5,857
Post 15 of 31
8,402 Views

Re: On Demand Wireless Connector + BT Home Hub

Hi Sammy100,

 

Thanks for getting back and letting us know that you have this up and working.

 

Enjoy the On Demand service and look forward to your future postsSmiley Happy

Reply