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Occasional Visitor
Mcardill
Posts: 2
Registered: ‎14-12-2012

On Demand Subtitles

I have just installed the wireless connector for On Demand and it works fine. The problem I have is that non of the various programmes/films have subtitles when the subtitle appliction is on.

Yet before I went to the on line version I could get subtitles for all the programmes which support subtitles.

I have just looked at the film J Edgar which I recorded prior to going wireless and it had subtitles. I have now looked at J Edgar using the wireless on demand and there are no subtitles? As my wife is deaf and relies on the subtitles is there any thing I can do to get subtitles with the wireless On Demand?

 

Mac.

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Community Coordinator
Peter-Ed
Posts: 3,782
Registered: ‎03-09-2012

Re: On Demand Subtitles

Hi Mcardill,

 

Thanks for posting and welcome,

 

Sorry but at this moment subtitles through On Demand are unavailable, we have passed this feedback onto the most relevant department.

 

Regards,

Pete
Community Coordinator
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Occasional Visitor
Mcardill
Posts: 2
Registered: ‎14-12-2012

Re: On Demand Subtitles

I wish this had been explained in the information about On Demand before I bought the WiFi equipment. I have just wasted £21.95!!!!


Sorry Sky but I feel I have been let down very badly.

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Community Coordinator
Ross-M
Posts: 1,652
Registered: ‎21-01-2013

Re: On Demand Subtitles

[ Edited ]

Hey Everyone,

 

I have locked this thread due to being a duplicate and there being a more active thread. Please continue the discussion here: 

 

http://helpforum.sky.com/t5/On-Demand-Catch-Up-TV/Why-are-there-no-subtitles-on-On-Demand/m-p/100304...

 

Thanks,

Ross
Community Coordinator
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