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OUTGOING MAIL SERVER problems

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Boom Operator
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OUTGOING MAIL SERVER problems

It looks like the Sky switchover to Yahoo may have led to a change in the "port number" needed for your outgoing server settings.  I have not been able to send outgoing emails for 24 hours from my iMac using Mail.  None of Sky's description about the settings bother to refer to "port number".

 

When I checked my iPhone settings for outgoing email (which worked) I found the port number was 465.

I went back to my iMac Mail settings and found it was to 'default ports', which by the way included 465.

Any way I changed the setting to set 'custom port' = 465.

This worked!! I now have outgoing email again.

Maybe a kick in the gonads is what is needed!!!

 

This will probably work with any mail package.

 

Give me loads of kudos!

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Runner
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Post 6 of 133
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Re: OUTGOING MAIL SERVER problems

Hi,

I have 4 Sky email accounts, on my Mac using Mac Mail, 3 accounts worked ok, 1 would not send email. All settings for all acounts were the same ?!?

I changed the outgoung port to custom 465 - even though 465 is a default port. Now it works ?!?!?

 

Thank you fh78

 

 

 

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Runner
Posts: 1
Post 9 of 133
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Re: OUTGOING MAIL SERVER problems

I had the same problem with my main user account but not with two other user accounts. I changed the port to custom 465 and I can now send mail! Many thanks fh78,-fr5hlxp for your helpful post.

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Boom Operator
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Re: OUTGOING MAIL SERVER problems

It's me yet again, your friendly solution provider!!!!

 

I have also had some repetition of the previously solved problem with outgoing email sent from my email client (Mail on an iMac).

 

In particular, I use Sky as my ISP and have several different email domains/addresses some of whose ingoing/outgoing mail servers I connect to directly via the Sky portal.  For these email accounts I have had failures trying to send out email via Sky's outgoing mail server.  What I have noticed is that somehow my setting for SSL has been switched.  So go to your mail client preferences and check that you have it set the correct way.

 

It has worked for me and may work for you.

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Researcher
Posts: 14
Post 2 of 133
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Re: OUTGOING MAIL SERVER problems

Just tried this - unfortunately it didn't work for me - has anyone any other solutions?

Researcher
Posts: 4
Post 3 of 133
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Re: OUTGOING MAIL SERVER problems

Doesn't work for me either - mine was already on 465. It was working up until yesterday, now; nothing. Smiley Sad

Viewer
Posts: 1
Post 4 of 133
22,479 Views

Re: OUTGOING MAIL SERVER problems

This is SOOOO annoying. When are they getting it fixed? My MAC is not downloading anything, until I click on the sky password 3 times. The mail icon justs sits there, bouncing away, seeking my attention. 

 

HURRY UP SKY!

Oracle
Posts: 60,080
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Re: OUTGOING MAIL SERVER problems


Dawn-xx wrote:

Just tried this - unfortunately it didn't work for me - has anyone any other solutions?


Are you using:

 

smtp.tools.sky.com

 

To send your emails ?

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Runner
Posts: 1
Post 6 of 133
24,257 Views

Re: OUTGOING MAIL SERVER problems

Hi,

I have 4 Sky email accounts, on my Mac using Mac Mail, 3 accounts worked ok, 1 would not send email. All settings for all acounts were the same ?!?

I changed the outgoung port to custom 465 - even though 465 is a default port. Now it works ?!?!?

 

Thank you fh78

 

 

 

Runner
Posts: 1
Post 7 of 133
22,417 Views

Re: OUTGOING MAIL SERVER problems

Thanks for the port info - worked for me just now.

Smiley Happy

Researcher
Posts: 14
Post 8 of 133
22,403 Views

Re: OUTGOING MAIL SERVER problems

Still doesn't work for me - I phoned them and apparently there are similar issues with all mail clients (not just Mac mail) and their advice is to use Yahoo for the time being whilst they find a solution

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Runner
Posts: 1
Post 9 of 133
24,170 Views

Re: OUTGOING MAIL SERVER problems

I had the same problem with my main user account but not with two other user accounts. I changed the port to custom 465 and I can now send mail! Many thanks fh78,-fr5hlxp for your helpful post.

Runner
Posts: 10
Post 10 of 133
22,323 Views

Re: OUTGOING MAIL SERVER problems

Just went and put 465 in custom box and the email sent.

Many thanks!
D

 

Researcher
Posts: 20
Post 11 of 133
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Re: OUTGOING MAIL SERVER problems

I still can't send emails since yesterday. I tried switching to custom port 465 but no change. I have Tiscali as my incoming mail server and am receiving emails with no problem. Anyone in a similar situation?

Boom Operator
Posts: 11
Post 12 of 133
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Re: OUTGOING MAIL SERVER problems

It's me again, your friendly solution provider!!!!

 

For those who have not succeeded in getting outgoing email to work yet, make sure that you are not changing to POP if you were using IMAP before, nor vice-versa, unless you also change your preferred protocol on the Sky email server (accessed via your browser at your My Sky).  Both ends of the communication channel must be set to the same protocol of course.

 

If you are sure this is set correctly for you, then if you are using port 465 try switching to use default ports.

If this does not work try port 25 or 587, other usual default ports.

If neither work then try going back to port 465 - you never know it might work this time!

 

 

Researcher
Posts: 20
Post 13 of 133
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Re: OUTGOING MAIL SERVER problems

Thanks for the additional help, but still can't send any emails and now keep being asked for  my password which is being rejected? Will give them a call.

Thanks again

Researcher
Posts: 14
Post 14 of 133
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Re: OUTGOING MAIL SERVER problems

I still can't get send mail from my Mac mail client - SKY don't even seem to mention this issue in their (rare) updates - they just bang on about mails that either haven't got migrated or have been duplicated. It's all pretty pants really!

 

Researcher
Posts: 14
Post 15 of 133
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Re: OUTGOING MAIL SERVER problems

I have no idea how to inlcude a link to this post but if you search for "SMTP stopped working UPDATE" posted by MB1968 on 4/4, there is a solution that worked for me and I can now send emails fine from my MAC mail client

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